Sales and Operations Manager for Cape Town Call Centre
1 month ago
We are seeking a seasoned Sales and Operations Manager to lead our call centre team in Cape Town, South Africa.
Key Responsibilities- Develop and implement sales strategies to drive revenue growth and meet key performance targets.
- Oversee the day-to-day operations of the call centre, ensuring high standards of quality and customer satisfaction.
- Manage a team of sales agents, providing guidance, coaching, and training to ensure they meet their targets and maintain high levels of productivity.
- Maintain accurate records and reports on sales performance, customer interactions, and team activities.
- At least 4 years of experience in sales or management roles within a call centre environment.
- Demonstrated ability to analyze data and develop actionable insights to improve sales performance.
- Excellent communication and interpersonal skills, with the ability to motivate and inspire team members.
- Familiarity with sales back-end processes and the ISP industry would be an advantage.
The successful candidate will receive a competitive salary package, including a base salary of R600,000 per annum, as well as benefits such as medical aid, retirement funding, and paid time off. The position is based in Cape Town, with regular working hours from Monday to Friday.
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