Expert Debt Resolution Specialist

3 weeks ago


Cape Town, Western Cape, South Africa NCR Management Centre Full time

NCR Management Centre is a dynamic call centre environment that presents an excellent opportunity for experienced professionals to excel in debt collection. As an Expert Debt Resolution Specialist, you will be responsible for driving collections by proactively contacting clients via telephone and in writing.

Key Responsibilities
  • Manage client relationships and drive collections to agreed quality standards and timescales.
  • Responsible for managing complaints and ensuring compliance with regulatory requirements.
  • Liaise with colleagues and external clients to resolve queries and reduce client debt.
  • Maintain accurate records and identify gaps in client information to progress work.

In this role, you will leverage your strong understanding of debt collection, computer literacy, and leadership skills to navigate complex client conversations with professionalism under pressure. Your excellent verbal and written communication skills, negotiation abilities, and decision-making skills will enable you to drive results and build strong relationships with clients.

Requirements
  • At least 12 months of experience in a call centre environment.
  • Strong understanding of debt collection principles and practices.
  • Computer literate with proficiency in relevant systems and software.
  • Leadership skills and ability to manage client relationships effectively.
  • Excellent verbal and written communication skills.
  • Good negotiation and decision-making skills.
  • A high level of patience, empathy, and professionalism when dealing with difficult clients.
  • Team player with a disposition to learn and adapt to changing circumstances.

We offer a competitive salary estimated at $60,000 - $80,000 per annum, depending on qualifications and experience, and opportunities for professional growth and development in a dynamic call centre environment. If you are a motivated and experienced professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity.



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