IT Operations Event Management Specialist
1 week ago
We are seeking a highly skilled IT Operations Event Management Specialist to join our team at Liyema Consulting. As a key member of our IT Operations team, you will be responsible for supporting the migration and transformation of our existing IT Event Management solution to ServiceNow ITOM.
Key Responsibilities- Migration and Transformation: Support the migration of our existing IT Event Management solution to ServiceNow ITOM, ensuring a seamless transition with minimal disruption to our operations.
- Enhancement and Integration: Continuously enhance the new ServiceNow ITOM solution by deeper integration into ServiceNow Config and Service Management, ensuring optimal performance and efficiency.
- Monitoring and Support: Support the monitoring solutions to integrate into ServiceNow ITOM, providing 2nd and 3rd level support for the ServiceNow ITOM solution, specifically in Event Management and the Workflow Engine for the Monitoring Ordering Portal.
- Requirements Gathering: Gather requirements related to new monitoring functions from IT departments, working closely with stakeholders to understand their needs and develop solutions that meet their expectations.
- Development and Support: Develop enhancements defined in user stories in collaboration with providers, providing support to ITOM customers regarding the use of IT Operations Management environments.
- Documentation and Testing: Responsible for all required documentation, including Operations manuals, security, test concepts, etc., conducting testing and creating/update documentation, such as user guides and guidelines.
- Knowledge Management: Submit, update, and maintain knowledge articles related to key topics within the scope of services supported, ensuring that our knowledge base is up-to-date and accurate.
- Compliance and Governance: Support IT governance and audit requirements to maintain compliance and operational integrity, interacting with clients, including IT service consumers, suppliers, and users, to maintain service quality and manage relationships.
Liyema Consulting is a dynamic and fast-paced organization that offers a cutting-edge global IT system landscape and processes. We provide flexible working hours, a high work-life balance, and remote and on-site work location flexibility. Our team is highly motivating, energetic, and collaborative, with a strong focus on innovation and excellence.
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