Dialler Operations Manager

2 days ago


Cape Town, Western Cape, South Africa WNS (Holdings) Limited (ADR) Full time
Company Overview

WNS (Holdings) Limited is a global Business Process Management leader, providing operational excellence and domain expertise to clients across various industries.

Job Description

The successful candidate will work closely with our operations teams to develop and implement dialling strategies that drive business growth. Key responsibilities include:

Key Responsibilities:
  • Dialling Strategies: Formulate and execute dialling strategies to achieve improved RPC and conversion/collections rates.
  • Data Management: Maintain accurate and up-to-date customer data, ensuring seamless integration with dialler systems.
  • Team Support: Provide coaching and mentoring to operations teams to enhance their performance and efficiency.

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