Outbound Dialling Strategist

6 days ago


Cape Town, Western Cape, South Africa WNS (Holdings) Limited (ADR) Full time
About Us

Welcome to WNS (Holdings) Limited, a leading Business Process Management company. We offer a dynamic work environment where professionals can grow and develop their careers.

Job Title: Outbound Dialling Strategist

This role involves working closely with our operations teams to develop and implement dialling strategies that drive business growth. The key responsibilities include:

Key Responsibilities:
  1. Dialling Strategies: Develop and implement dialling strategies to achieve improved RPC and conversion/collections rates.
  2. Data Management: Manage and maintain accurate and up-to-date customer data, ensuring seamless integration with dialler systems.
  3. Team Support: Provide coaching and mentoring to operations teams to enhance their performance and efficiency.
Requirements:
  • Experience: Minimum 3 years in dialler administration and analysis.
  • Skills: Proficient in MS Office (Excel – advanced), strong analytical and quantitative skills, and excellent communication skills.


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