Outbound Dialling Strategist
6 days ago
Welcome to WNS (Holdings) Limited, a leading Business Process Management company. We offer a dynamic work environment where professionals can grow and develop their careers.
Job Title: Outbound Dialling StrategistThis role involves working closely with our operations teams to develop and implement dialling strategies that drive business growth. The key responsibilities include:
Key Responsibilities:- Dialling Strategies: Develop and implement dialling strategies to achieve improved RPC and conversion/collections rates.
- Data Management: Manage and maintain accurate and up-to-date customer data, ensuring seamless integration with dialler systems.
- Team Support: Provide coaching and mentoring to operations teams to enhance their performance and efficiency.
- Experience: Minimum 3 years in dialler administration and analysis.
- Skills: Proficient in MS Office (Excel – advanced), strong analytical and quantitative skills, and excellent communication skills.
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