Financial Operations Coordinator

3 days ago


Cape Town, Western Cape, South Africa Arvo Full time

Arvo is a leading provider of innovative customised contact centre solutions. We are seeking a skilled Junior Dialler Administrator to join our night shift team.

Key Responsibilities:

  1. Maximise campaign performance by efficiently managing and maintaining the dialler.
  2. Collaborate with the operations manager to ensure optimal campaign execution and communicate results effectively.
  3. Maintain and optimise calling lists, ensuring compliance and efficiency.
  4. Monitor dialler performance in real-time and adjust strategies accordingly to achieve campaign objectives.
  5. Prepare and present daily, weekly, and monthly reports using Dialler specific Data.
  6. Provide technical support and troubleshooting assistance for dialler-related issues.

Requirements:

  1. Previous experience working in a contact centre environment or a related field.
  2. Demonstrated knowledge of IT / Dialer systems and their applications.
  3. Able to work flexible schedules, including night shifts (4pm – 4am), and adapt to changing requirements.
  4. Intermediate to expert proficiency in Microsoft Excel, with experience in data analysis and reporting.
  5. Familiarity with Microsoft Suite, including Power BI and SQL (desired).
  6. Strong analytical and communication skills, with the ability to read and interpret data effectively.
  7. Excellent teamwork and problem-solving skills, with the capacity to work in a fast-paced environment.

About Arvo:

  1. We offer a competitive salary package and opportunities for professional growth and development.
  2. Our dynamic and collaborative team environment fosters innovation and creativity.
  3. You will have the opportunity to work on an international campaign with a global reach.


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