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Dialler Manager

2 weeks ago

Cape Town, Western Cape, South Africa WNS Full time
Job Description

We are seeking a highly skilled Dialler Manager to join our team in Cape Town, South Africa. As a Dialler Manager, you will be responsible for owning responsibility for outbound and dialling and data management.

You will support a growing function to add significant value through enhanced performance by supporting the administration and operational team to deliver improved RPC and conversion/collections rates through highly effective dialler, data analysis and management.

You will also support the business with assessing and implementing collections and sales strategies through scorecards, initiatives and use of Omni channels.

The successful candidate will have a minimum of 3 years' experience in dialler administrator roles, preferably with Genesys experience.

Key skills required include proficiency in MS Office, particularly Excel, SQL knowledge and stakeholder management at a senior and executive level.