Outbound Call Centre Leader

1 day ago


Cape Town, Western Cape, South Africa WNS Full time
Job Responsibilities
  • Owning responsibility for outbound and dialling and data management
  • Supporting a growing function to add significant value through enhanced performance
  • Delivering improved RPC and conversion/collections rates through highly effective dialler, data analysis and management
  • Assessing and implementing collections and sales strategies through scorecards, initiatives and use of Omni channels

The ideal candidate will have a minimum of 3 years' experience in dialler administrator roles, preferably with Genesys experience.

Key skills required include proficiency in MS Office, particularly Excel, SQL knowledge and stakeholder management at a senior and executive level.



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