Customer Engagement Director

4 days ago


Cape Town, Western Cape, South Africa WNS (Holdings) Limited (ADR) Full time
Join Our Team

Are you a driven and results-oriented professional looking for a new challenge? We are seeking an experienced Outbound Dialling Strategist to join our team at WNS (Holdings) Limited.

Role Purpose

The primary objective of this role is to develop and implement dialling strategies that drive business growth and improve RPC and conversion/collections rates.

Key Responsibilities:
  • Dialling Strategies: Develop and implement dialling strategies to achieve improved RPC and conversion/collections rates.
  • Data Management: Manage and maintain accurate and up-to-date customer data, ensuring seamless integration with dialler systems.
  • Team Support: Provide coaching and mentoring to operations teams to enhance their performance and efficiency.


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