Customer Service Representative

4 weeks ago

Johannesburg, Gauteng, South Africa WAXIT Franchise Holdings PTY LTD Full time
Job Title: Part Time Receptionist

We are seeking a highly skilled and detail-oriented Part Time Receptionist to join our team at WAXIT Franchise Holdings PTY LTD. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a seamless experience for all visitors.

Key Responsibilities:
  • Welcome guests to the store with a friendly and professional attitude, setting the tone for a positive experience.
  • Provide expert advice on all treatments and menu options, ensuring guests make informed decisions.
  • Act as a sales ambassador, promoting and up-selling treatments and retail products to drive revenue growth.
  • Accurately manage appointments, bookings, and changes, ensuring seamless communication with guests and therapists.
  • Handle guest inquiries and concerns in a professional and accurate manner, resolving issues promptly and efficiently.
  • Answer calls in a friendly and professional manner, providing exceptional customer service.
  • Coordinate therapist schedules and bookings, ensuring optimal resource allocation.
  • Responsible for managing store opening and closing procedures, maintaining a clean and organized environment.
  • Manage stock counts and inventory control, ensuring accurate levels and minimizing waste.
  • Communicate effectively with the franchisee, reporting any staff or guest issues that require attention.
  • Perform other reasonable requests and tasks related to the maintenance of the business, as requested by management.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong attention to detail and organizational skills.
  • Proficiency in handling cash and operating a point-of-sale system.
  • Ability to maintain confidentiality and handle sensitive information.

What We Offer:

  • A competitive hourly rate.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work with a leading franchise brand.

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