Senior Tele-Underwriting Consultant
1 month ago
We are seeking a skilled consultant to join our team in the Life Insurance Industry, located in Port Elizabeth/Gqeberha.
Job SummaryThe successful candidate will be responsible for performing outbound calls to confirm cover and assisting with queries after online proposal capture.
- Key Responsibilities:
- Confirm coverage through outbound calls
- Support post-online-proposal-capture queries
- Maintain knowledge of internal service level agreements
- Collaborate with underwriting teams to meet targets and turnaround times
- Evaluate captured information quality
- Escalate any issues as necessary
To be considered for this opportunity, applicants must possess the following qualifications:
- Grade 12 with Maths literacy or NFS achievement level 3
- Exceptional telephone skills
- Prior experience in health-related terminology is advantageous
- Background in call centre or customer service is desirable
-
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