Senior Retail Manager
4 weeks ago
Join our team at Green Marble Recruitment Consultants as a Second-in-Charge (2IC) - Retail Store. As a key member of our retail team, you will be responsible for assisting the store manager in daily operations, including opening and closing procedures, maintaining a clean and organized store environment, and ensuring that staff purchases have been actioned according to the staff purchase policy.
Key Responsibilities:- Customer Service: Provide excellent customer service by assisting customers with product inquiries, recommendations, and purchases. Resolve customer issues and inquiries professionally and promptly.
- Team Management: Assist in supervising and coordinating the activities of retail staff, including sales associates and cashiers. Provide support, training, and feedback to team members. Ensure the team adheres to company policies and procedures.
- Inventory Management: Assist in maintaining accurate inventory records and restocking shelves as needed. Monitor stock levels and communicate inventory needs to the store manager.
- Visual Merchandising: Help maintain visually appealing product displays and store organization. Contribute to the creation of eye-catching merchandise displays.
- Cash Handling: Oversee cash register operations, including cash handling, returns, and transactions.
- Loss Prevention: Assist in monitoring security and loss prevention measures to safeguard company assets. Complete weekly alarm checks and maintain register. Ensure that staff purchases have been actioned according to the staff purchase policy.
- Sales and Upselling: Actively promote sales and upselling opportunities to maximize revenue. Encourage the team to meet and exceed sales targets.
- Operational Support: Support the store manager in daily operations, including opening and closing procedures. Assist in maintaining a clean and organized store environment. Check the cash up and banking details daily. Assist with customer refunds. Update the dashboard and check the internal ERP system cases for outstanding queries. Stock adjustments for shop use, sponsors, etc. Assist with overrides at till points, refunds if and where needed, as well as credit notes. Feedback to the store manager weekly. Follow up weekly to check on repair status. Follow up on E-learning process and communication to staff weekly. Spot check of floats. Weekly check and sign off of Petty Cash. Maintain company policies and procedures. Assist the Store Manager with duties pertaining to customers when he/she is on leave, or out of the store. Send special orders through to the supplier. Plan all in-store events. Plan and coordinate stock takes with the Stock Room Supervisor. Plan and coordinate safe audits with the Safe Manager. Must be able to assist in any role in the shop. Follow up on all outstanding sales orders to push sales. Must have exceptional understanding of stock management to assist the stock room with problems.
The above list is not exhaustive, and the employee may be asked to take on other tasks to support and assist in the smooth running of the Company.
Retail hours apply.
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