Retail Operations Manager

2 weeks ago


Pretoria, Gauteng, South Africa People Dimension Full time

Job Title: Retail Operations Manager

Location: Various stores around Xavier, Secunda, and Kimberly

At People Dimension, we are seeking an experienced Retail Operations Manager to oversee the day-to-day activities of our butcheries. The successful candidate will be responsible for managing stock levels, ensuring high standards of customer service, and maintaining a clean and safe working environment.

Key Responsibilities:

  • Stock Management: Place orders with suppliers, manage deliveries, and maintain accurate stock levels.
  • Customer Service: Deliver excellent customer service, manage customer complaints, and analyze customer feedback to improve service standards.
  • Store Organisation: Maintain a clean and organized store, including ensuring high standards of HACCP and OHSA compliance.
  • Employee Management: Recruit, onboard, and train employees, manage employee relations, and ensure employee wellness and motivation.
  • Cash Management: Manage daily cash ups, minimize cash losses, and maintain the safe and secure storage of cash.

Requirements:

  • Minimum 5 years' experience in a retail environment, preferably in a supervisory or leadership role.
  • Prior knowledge and experience in stock management, customer service, and employee management.
  • Excellent communication and interpersonal skills, with the ability to motivate and lead a team.


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