Retail Sales Manager
4 weeks ago
As a Retail Sales Supervisor at PUMA, you will be responsible for driving sales and service excellence within a retail store. Your mission is to achieve or exceed sales, KPIs, and profitability goals, positioning PUMA as the Fastest Sports Brand in the world.
- Develop and implement effective sales and service strategies to drive business growth and customer satisfaction.
- Lead and motivate a high-performing team to achieve sales and service targets.
- Ensure the store consistently meets or exceeds PUMA's brand standards and customer expectations.
- Collaborate with the store management team to develop and implement operational plans and procedures.
- Manage and monitor loss prevention and inventory control measures to minimize losses and optimize inventory levels.
- Directly responsible for loss prevention and operational compliance within the store.
- Manage and achieve or exceed all inventory and shrink goals.
- Communicate merchandise opportunities to the store and assistant store manager.
- Participate in new store openings and/or store closings; travel may be required.
- Responsible for accurately processing sales, exchange, and refund transactions at the cash desk, with proper operation of the POS system, handling forms of tender with accuracy and respect, and ensuring proper discounts are applied when applicable.
- Ensure execution and maintenance of all visual guidelines as well as guaranteeing the visual presentation of the store always meets or exceeds PUMA standards.
- Maintain the physical condition of the store according to relevant guidelines and communicate maintenance needs in a timely manner.
- Required to comply with all policies and procedures, operational core competencies, and key accountabilities.
- Execute all requirements necessary to maintain a safe and compliant working environment for all store associates and customers.
- Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required.
- National Senior certificate
- One to two years of management experience in a focused, customer service-oriented retail environment (preferably apparel/footwear) with a results-driven track record
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