Retail Sales Operations Manager
1 month ago
We are seeking a highly motivated and experienced Retail Sales Operations Manager to join our team at PUMA. This is an exciting opportunity for a results-driven individual to take on a leadership role in managing and promoting sales culture within a retail store.
The successful candidate will be responsible for ensuring the store consistently achieves or exceeds sales, KPIs, and profitability goals through effective short- and long-term planning, expense control, sales, and service.
- Develop and implement strategies to drive sales growth, improve customer experience, and enhance operational efficiency.
- Maintain high standards of customer satisfaction by guaranteeing excellent service delivery in accordance with PUMA's brand values and service standards.
- Spend 90% of working time on the sales floor engaging with consumers, selling, and coaching employees to achieve exceptional sales performance.
- Collaborate with the Store Manager and Assistant Store Manager to recruit, train, develop, and succession plan high-performing Associates.
- Lead Loss Prevention education and awareness programs to minimize losses and maintain operational compliance within the store.
- Directly responsible for Loss Prevention and Operational compliance within the store.
- Achieve or exceed all Inventory and Shrink goals to ensure optimal stock levels and minimize losses.
- Communicate merchandise opportunities effectively to Store and/or Assistant Store Manager teams.
- Participate in new store openings and/or store closings; travel may be required.
- Process sales, exchange, and refund transactions accurately at the cash desk while operating the POS system, handling various forms of tender with precision, and applying discounts when applicable.
- Ensure Visual Guidelines execution and maintenance, guaranteeing the visual presentation of the store meets or exceeds PUMA standards.
- Maintain the physical condition of the store according to relevant guidelines and communicate maintenance needs promptly.
- Comply with all Policies & Procedures, operational core competencies, and key accountabilities.
- Execute requirements necessary to maintain a safe and compliant working environment for all Store Associates and Customers.
- Work non-traditional hours, including weekends, evenings, and holidays, with potential overtime requirements.
To succeed in this role, you will need:
- National Senior certificate
- One to two years of management experience in a focused, customer-service-oriented retail environment (preferably apparel/footwear) with a track record of results-driven achievements.
The estimated annual salary for this position is $80,000 - $100,000, depending on experience and qualifications. Additionally, you can expect a comprehensive benefits package that includes medical, dental, and vision coverage, as well as retirement savings and paid time off.
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