Team Leader

7 days ago


Bedfordview, Gauteng, South Africa Card Factory Full time

About the Role

We are passionate about celebrating our customers' life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

Key Responsibilities

  • Support the Store Manager in achieving commercial growth and developing a team culture that puts the customer at the heart of everything we do.
  • Lead the store team in the absence of the Store Manager, ensuring great standards and exceptional service every day.
  • Review store performance data and provide insights to drive business improvement.
  • Develop and implement strategies to enhance customer experience and operational efficiency.

Requirements

  • Passionate about celebrating customers' life moments.
  • Customer-centric with a passion for driving excellent service.
  • Strong leadership skills and ability to motivate a team.
  • Positive forward-thinking approach and ability to adapt to change.
  • Commercially minded and able to analyze data to inform business decisions.
  • Engaging and enthusiastic team player with excellent communication skills.

About Us

Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. We are committed to delivering exceptional customer experiences and driving business growth through operational excellence.

What We Offer

  • 25% Card Factory colleague discount in-store and online.
  • Save As You Earn scheme.
  • Financial Wellbeing Support, Financial Education Tools, and Salary Advance.
  • Seasonal incentive schemes.
  • Retail Management Apprenticeship Programmes with local providers.
  • Discounted mobile phone contracts.
  • Discounts across 100's of UK retailers.
  • Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing.
  • Enhanced Family leave.

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