Operations Manager

2 weeks ago


Bedfordview, South Africa MyCalling Full time

**Are you ready to take the next step in your career?**

The purpose of this role is to lead and manage the Team Leaders within the business unit, ensuring the operational performance metrics are met.

**What would make you a good fit for this role?**

Must be willing and able to work in a shifted environment.

**Requirements**:

- Knowledge of and experience in contact centre performance metrics and reporting
- 2 years as a Team Leader

**What you'll be doing**

**People Management**
- Coaches and supports Team Leaders
- Day to day management of Team Leader performance
- Documents Team Leaders Personal Development Plans
- Regularly communicates to Team Leaders and Agents
- Develops performance promises for all Team Leaders and conducts midyear and annual reviews.
- Ensures that all Human Resources policies and procedures are observed.

**Customer Relations**
- Manages customer escalations and complaints.
- Ensures operational delivery is in line with contractual obligations.
- Provides input and participates in calibration sessions.

**Reporting & Administration**
- Provides relevant internal and external reports as per the business unit requirements.
- Analyses business data identifying and highlighting trends to the management team.
- Monitors absenteeism and adherence.
- Compiles ad hoc reports as and when required.
- Analyses operational data and takes relevant action.
- Reviews current reporting tools and suggests improvements to meet the Management Information requirements of the organisation.
- Arranges log ons for new employees.
- Ensures Agent time sheets are accurately completed and timeously submitted.


  • Operations Manager

    1 week ago


    Bedfordview, South Africa Tailormade Solution Full time

    OPERATIONS MANAGER JD We are looking for a professional Operations Manager to coordinate and oversee our organization’s operations. The operations manager function is mainly to implement the correct processes and practices across the organization. Excellent understanding of HR/IR practices and labour. The duties will include formulating strategy,...

  • IT Operations Manager

    3 weeks ago


    Bedfordview, South Africa Bitventure Consulting Full time

    Are you ready to take your career to the next level and lead a dynamic team in the ever-evolving world of technology? We have an incredible opening for an IT Operations Manager that is bound to grab your attention. In this pivotal role, you will be at the forefront of our organization's IT infrastructure, ensuring seamless operations, optimizing efficiency,...


  • Bedfordview, South Africa Air Liquide Full time

    **How will you CONTRIBUTE and GROW?**: VitalAire National Industrial Manager will be accountable for the safe and reliable running of all Homecare operations in South Africa. Through a strong and engaging leadership over his/her team, he/she will be committed to increasing the satisfaction of our patients and doctors through improved reliability and...

  • Operations Manager

    1 day ago


    Bedfordview, South Africa DG Property Full time

    We are seeking a dynamic and organized individual with strong administrative experience to join our team as an Office Generalist Manager. This role involves supporting brokers and the CEO, ensuring smooth office operations, and taking initiative in various tasks. Key Responsibilities: - Hold weekly meetings with brokers and keep the CEO updated on...


  • Bedfordview, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: Diagnose and resolve software issues on a range of software Business One, etc. Analyse business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs Assess vendors and develop test strategies for new hardware and software Troubleshoot hardware and software...


  • Bedfordview, South Africa Phoenix Holdinng Full time

    Administrative Manager Responsibilities: - Supervising the day-to-day operations of the administrative department and staff members. - Hiring, training, and evaluating employees and taking corrective action when necessary. - Developing, reviewing, and improving administrative systems, policies, and procedures. - Ensuring the office is stocked with necessary...


  • Bedfordview, South Africa CFS Recruitment Full time

    The core purpose of this role is to ensure reliable operations - and administrative support functions for the Sales Consultants and Portfolio Managers so that they may prioritise the achievement of sales targets. This role is therefore responsible for the management and control of all internal operations and administrative related functions within the Sales...


  • Bedfordview, South Africa CFS Recruitment Full time

    You will provide strategic direction and overall leadership in the total, large and complex Short Term Insurance Moto and Non-Motor Claims process. You will be responsible for achieving optimal levels of efficiency of claims operating procedures so that the highest standard of quality and customer service is maintained. **Requirements**: - Matric - With...


  • Bedfordview, South Africa Hisense Full time

    **Company Introduction** In 1996, Hisense officially entered the South African market with product lines covering televisions, refrigerators, mobile phones, washing machines, air conditioners, and other products. Its sales channels covered over 5,100 stores within South Africa and radiated to more than 10 surrounding countries in Southern Africa, such as...


  • Bedfordview, South Africa Hisense SA Full time

    1. Accountable for maximizing order intake, sales, and price realization at the assigned account, to reach sales targets and take a proactive approach to increasing sales. - 2. Manage and optimize order management processes, including order fulfillment, shipping, and returns. - 3. Ensure continuity of the relationship with the accounts and operates at...


  • Bedfordview, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: Adhere and meet the service warehouse KPI target set, Plan and manage parts and movement accurately on system, Manage staff picking, packing, and the offloading of parts within our operation, Manage correct loading to customer, and part order processing systematically within required turnaround time /deadline...


  • Bedfordview, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: - Ensure that the financial targets of the hotel are met. - Ensure that your costs are monitored and remain in line with company and industry standards (e.g. food and beverage costs, staffing, etc.). - Ensure that your debtors are managed and collected per company policy and procedure. - Implement adequate...


  • Bedfordview, Gauteng, South Africa HR Genie Full time

    **Job Overview**The HR Genie team is seeking a highly motivated and organized Front Desk Operations Supervisor to oversee the daily operations of the Welcome Desk/Reception.**Key Responsibilities**Ensure seamless management of front desk operations to deliver exceptional member experiences and maximise satisfaction.Lead by example, demonstrating high...


  • Bedfordview, South Africa Enshrine Placements Full time

    Our client, a Sector Education and Training Authority (SETA), is looking to appoint an Interim Chief Operations Officer for a 6-month period with possible renewal thereafter. Required days: Monday to Friday Period: Six (6) Months with possible renewal thereafter Working hours: 08h00 to 16h30 (08 Hours) Commence date: As soon as possible Position...


  • Bedfordview, South Africa Dynamic Outsourced Solutions Full time

    Sewing Machine Operator Job Description Template We are looking for a decisive and attentive sewing machine operator to construct and alter attire and other pieces. As a sewing machine operator, you should use patterns, intuition, or both, depending on each task's specifications. You should also meet with clients to craft and tailor bespoke pieces, as...


  • Bedfordview, Gauteng, South Africa Landis and Staefa Service (PTY) Ltd Full time

    Job OverviewLandis and Staefa Service (PTY) Ltd is seeking a highly skilled BMS System Operations Specialist to join our team. As a key member of our operations team, you will be responsible for the installation, maintenance, and optimization of building management systems in and around Johannesburg.Key ResponsibilitiesManage and oversee the operation of...


  • Bedfordview, South Africa Phoenix Holdinng Full time

    Online Platform sells Operator (Basic+ Commission) - takealot, bidorbuy, amazon, facebook, ins etc Advertising Manager Responsibilities: - Overseeing advertising department operations and staff members. - Working with staff members, clients, or an ad agency to establish and meet project goals, budgets, and timelines. - Developing advertising strategies to...


  • Bedfordview, South Africa Bitventure Consulting Full time

    **About the position, and about us**: Join our dynamic team in the Fintech sector! As a Debt Collections Operations Analyst, you will have the opportunity to make a meaningful impact, drive process improvements, and contribute to the success of our debt collection processes, policies, systems and technologies. If you're passionate about optimising...


  • Bedfordview, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: To provide general assistance on all HR related issues to the operations team as well line managers for a specific area and to provide administrative assistance to line managers with all HR processes and queries regarding recruitment, on-boarding, staff movements and exiting. Recruitment Support Maintain report...


  • Bedfordview, Gauteng, South Africa Dynamic Outsourced Solutions Full time

    Sewing Machine Operator Job DescriptionWe are seeking a skilled sewing machine operator to join our team at Dynamic Outsourced Solutions. This individual will be responsible for creating high-quality garments and alterations using patterns, intuition, or both, depending on each task's specifications.To be successful in this role, the ideal candidate must...