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Client Service Administrator
1 week ago
Job Description
We are seeking a skilled Client Service Administrator to join our team. As a Client Service Administrator, you will be responsible for providing exceptional client service by being available on the inbound telephone queue and web touchpoints.
Your key responsibilities will include handling and resolving telephone calls and general or claim-related correspondence queries daily, ensuring a 24-hour turnaround time. You will also maintain an updated workflow queue for accurate management reporting and strive to achieve zero lost calls per day.
As a Client Service Administrator, you will record all telephone interactions on the client's policy or claim records and verify/update personal and medical aid information when necessary. You will ensure adherence to relevant processes, confirming policy options and commencement dates before providing advice or information. Communicate potential claim disclosures as required.
You will collaborate with medical aids and practitioners to gather necessary information for assessing claims, including medical history and accounts. You will consult with management regarding claim decisions when necessary and escalate priority claims for investigation.
In addition, you will resolve client queries professionally, efficiently, and within established timelines, while arranging for escalations as needed. You will proactively apply the principles of Treating Customers Fairly (TCF) in all interactions and job functions.
Please note that we specialize in specific niche fields and regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.
