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Client-Facing Administrator
4 weeks ago
The ideal candidate should possess excellent communication skills in both written and verbal English, showcase a friendly personality, maintain a well-dressed and presentable appearance, and be enthusiastic about learning in a legal environment. The primary responsibilities will include client communication, administrative tasks, and providing support in visa applications. Key Responsibilities: Act as the first point of contact for clients, providing exceptional service via phone and email. Address client inquiries and concerns professionally and efficiently. Demonstrate strong written and verbal communication skills in English. Prepare and edit written communications, ensuring clarity and professionalism. Assist in day-to-day administrative tasks to ensure the smooth operation of the office. Maintain organized records and files for easy accessibility. Display a keen interest in learning and understanding legal processes. Collaborate with legal professionals to gain insights into the legal field. Demonstrate exceptional organizational skills in managing tasks and responsibilities. Prioritize and coordinate multiple activities to meet deadlines. Utilize Microsoft Excel for basic data entry and reporting. Generate reports and maintain data accuracy. Provide support in the preparation and submission of visa applications across various categories. Ensure compliance with relevant regulations and guidelines. Qualifications: Bachelor's degree in a related field is preferred but not essential for candidates with significant relevant experience. 2-3 years of prior experience in a client-facing or administrative role is expected. Proficiency in Microsoft Office applications, particularly Excel (basic data entry and intermediate reporting skills beneficial but not mandatory). Matric mandatory (proof must be provided) Personal Attributes: Friendly and approachable demeanor. Strong interpersonal skills. Self-motivated and proactive. Attention to detail and ability to handle sensitive information with confidentiality. Training: Comprehensive training will be provided for all visa categories, starting with easy processes such as uploading applications. Application Process: Interested candidates should submit their detailed CV, including a cover letter, professional head and shoulder photo, proof of qualifications, and contactable references. If you do not hear from us within the next two weeks, please consider your application unsuccessful.
