Client-Facing Administrator and Receptionist

3 weeks ago

Cape Town, Western Cape, South Africa West Coast Personnel Full time

Job Description:

My client is looking for a motivated and dynamic individual to join their team as a Client-Facing Administrator & Receptionist for their client specializing in immigration services. The ideal candidate should possess excellent communication skills in both written and verbal English, showcase a friendly personality, maintain a well-dressed and presentable appearance, and be enthusiastic about learning in a legal environment. The primary responsibilities will include client communication, administrative tasks, and providing support in visa applications.

Key Responsibilities:
  • Act as the first point of contact for clients, providing exceptional service via phone and email.
  • Address client inquiries and concerns professionally and efficiently.
  • Demonstrate strong written and verbal communication skills in English.
  • Prepare and edit written communications, ensuring clarity and professionalism.
  • Assist in day-to-day administrative tasks to ensure the smooth operation of the office.
  • Maintain organized records and files for easy accessibility.
  • Display a keen interest in learning and understanding legal processes.
  • Collaborate with legal professionals to gain insights into the legal field.
  • Demonstrate exceptional organizational skills in managing tasks and responsibilities.
  • Prioritize and coordinate multiple activities to meet deadlines.
  • Utilize Microsoft Excel for basic data entry and reporting.
  • Generate reports and maintain data accuracy.
  • Provide support in the preparation and submission of visa applications across various categories.
  • Ensure compliance with relevant regulations and guidelines.
Qualifications:
  • Bachelors degree in a related field is preferred but not essential for candidates with significant relevant experience.
  • 2-3 years of prior experience in a client-facing or administrative role is expected.
  • Proficiency in Microsoft Office applications, particularly Excel (basic data entry and intermediate reporting skills beneficial but not mandatory).
Personal Attributes:
  • Friendly and approachable demeanor.
  • Strong interpersonal skills.
  • Self-motivated and proactive.
  • Attention to detail and ability to handle sensitive information with confidentiality.
Training:
  • Comprehensive training will be provided for all visa categories, starting with easy processes such as uploading applications.
Application Process:

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