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Client Service Specialist

2 weeks ago

Cape Town, Western Cape, South Africa Kontak Recruitment Full time

Company Overview

Kontak Recruitment specializes in providing innovative solutions centered around health, wellness, and financial security. As a prominent provider of flexible services, we strive to deliver exceptional results to our clients.

Job Description

We are seeking an experienced Contact Center Administrator to join our team. The successful candidate will be responsible for delivering high-quality customer service through inbound telephonic servicing and web touchpoints. This role requires a strong understanding of individual life policy administration, medical aid knowledge, and call center operations.

Required Skills and Qualifications

  • Matric certification
  • Minimum 2 years proven client service or call center experience
  • Individual life policy administration knowledge and experience
  • Medical aid understanding and servicing experience
  • Proficiency in Microsoft Office

Benefits

This position offers a competitive salary and the opportunity to work with a dynamic team in a fast-paced environment. The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to work effectively under pressure.

Others

Please note that we do not require supporting documentation at this stage. If selected, you will be contacted separately to discuss further details.