Technical Support Specialist

1 month ago

Cape Town, Western Cape, South Africa Lula Full time
About the Role

At Lula, we are on a mission to revolutionize business banking by providing fast, human-centric services to small businesses. As our Helpdesk Analyst, you will be the primary point of contact for technical issues, ensuring timely and effective resolution of queries and incidents.

This role requires a unique blend of technical expertise, customer service skills, and problem-solving abilities. You will play a critical part in maintaining our company's productivity by addressing technical needs promptly and professionally.

Main Responsibilities:

  • Incident Management: Analyze, categorize, and remediate Incidents, minimizing their impact on our operations.
  • Service Request Management: Facilitate and fulfill Service Requests, ensuring seamless delivery of our services.
  • Change Management: Manage the creation and lifecycle of Change Requests, ensuring smooth transitions and minimal disruption.
  • Problem Management: Identify and address recurring or high-impact Incidents, reducing their frequency and impact.
  • Vendor Management: Escalate issues to vendors, follow up on resolutions, and ensure prompt communication.
  • SLA Monitoring and Reporting: Track and report internal, resolver, and vendor SLAs, escalating breaches promptly.
  • Cross-Department Collaboration: Foster collaboration between teams to ensure efficient ticket management and progress tracking.
  • Raising Awareness: Inform senior management and stakeholders about high-priority issues, ensuring timely attention.
  • Hierarchical and Functional Escalations: Manage escalations to ensure prompt issue resolution.
  • Continuous Improvement: Strive for excellence by identifying areas for improvement and implementing changes.
About You

We are looking for a skilled and motivated individual with a strong foundation in IT or Managed Services. The ideal candidate will possess:

Key Qualifications:

  • A Matric certificate or equivalent
  • General knowledge of and interest in IT or Managed Services
  • A go-getter mentality with a hunger to learn and grow
  • Excellent communication and presentation skills
  • Experience with ITIL, ITAM, and ITSM tools and processes is essential
  • Certification with ITIL is beneficial
  • Experience with Microsoft Entra ID, Google Workspace, Jira, and Slack is beneficial

What We Offer

Lula offers a competitive salary of R 250,000 - R 300,000 per annum, depending on experience. Our benefits package includes opportunities for growth and professional development, a dynamic work environment, and a chance to make a meaningful contribution to our mission.

  • Technical Support Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Planet10 Full time

    At Planet10, we are looking for a Technical Support Specialist to join our team. The ideal candidate will have excellent communication and problem-solving skills, as well as experience in IT support.About the RoleWe are seeking an experienced Technical Support Specialist to provide top-notch support to our customers. As a Technical Support Specialist, you...

  • Technical Support Specialist

    2 months ago

    Cape Town, Western Cape, South Africa Parvana Full time

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a skilled Technical Support Specialist to join our team at Parvana. As a Technical Support Specialist, you will be responsible for delivering technical support with efficiency, reliability, professionalism, and a friendly approach to delight clients.Key Responsibilities:- Deliver technical...

  • Technical Support Specialist

    1 month ago

    Cape Town, Western Cape, South Africa Core Group Full time

    iStore Technical Support SpecialistThe ideal candidate will possess a combination of technical expertise and excellent communication skills to provide exceptional support to our customers. Key responsibilities include troubleshooting technical issues, providing software support, and delivering training and assistance to customers as needed. Key...

  • Technical Support Specialist

    1 month ago

    Cape Town, Western Cape, South Africa Pure Placements (PTY) LTD Full time

    Technical Support SpecialistOur client, a global leader in AI-driven technology, is seeking a skilled Technical Support Specialist to join their team remotely. As a Technical Support Specialist, you will be responsible for delivering top-tier customer support, troubleshooting, and collaborating with cross-functional teams. Your expertise in identifying root...

  • Technical Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa H Systems Ltd Full time

    Job TitleTechnical Support SpecialistCompany OverviewH Systems Ltd is a leading provider of innovative solutions in the field of system administration and technical support.Salary RangeR450,000 - R600,000 per annum, depending on experience.Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate...

  • Technical Support Specialist

    2 months ago

    Cape Town, Western Cape, South Africa beBee Professionals Full time

    We are seeking a skilled Technical Support Specialist to provide exceptional technical support to our customers. The ideal candidate will have a degree in Computer Science or a related field and at least two years of experience in a technical support role. Key responsibilities include troubleshooting technical issues, providing solutions to customer...

  • Technical Support Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    The Legends Agency is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a vital role in ensuring the smooth operation of our engineering processes and systems.**Job Summary:**We are looking for a highly motivated and detail-oriented individual to support our engineering team in various aspects,...

  • Technical Support Specialist

    2 months ago

    Cape Town, Western Cape, South Africa beBee Professionals Full time

    We are seeking a skilled Technical Support Specialist to provide exceptional technical assistance to our customers and employees. The ideal candidate will have a minimum of 2 years of experience in a customer service or technical support role, with excellent communication and interpersonal skills. They will be responsible for troubleshooting hardware and...

  • Technical Support Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Network Recruitment Full time

    Job Title: Technical Support Specialist">Overview: We are seeking an experienced Technical Support Specialist to join our team at Network Recruitment. This role is responsible for providing technical support and assistance to clients across a range of software and hardware products.">Responsibilities:Provide technical support and assistance to clients via...

  • Technical Support Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Apex Group Full time

    Apex Group is seeking a highly skilled Technical Support Specialist to join our team in Cape Town. As a key member of our support staff, you will be responsible for providing exceptional customer service and technical support to our clients.Job Summary:We are looking for a professional and detail-oriented individual who can work effectively in a fast-paced...

  • Technical Support Specialist

    2 months ago

    Cape Town, Western Cape, South Africa Synergy Jobs (Pty) Ltd Full time

    Position: Technical Support SpecialistWe are seeking an experienced Technical Support Specialist to join our team at Synergy Jobs (Pty) Ltd. The successful candidate will be responsible for providing technical support and assistance to our clients.Key Responsibilities:Provide technical support and assistance to clients through various communication...

  • Technical Support Specialist

    1 month ago

    Cape Town, Western Cape, South Africa West Coast Personnel Full time

    Job RoleWest Coast Personnel is a UK-based company specializing in delivering cutting-edge customer engagement solutions for global brands. We are seeking a skilled Technical Support Specialist to join our team.As a Technical Support Specialist, you will be responsible for resolving technical issues and providing temporary solutions to our customers. This...

  • Technical Support Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Capital Recruit Full time

    Capital Recruit is seeking a skilled Technical Support Specialist to provide top-notch technical assistance to our computer systems, network, and users. As an IT Technician, you will be responsible for diagnosing and troubleshooting hardware and software problems, installing and configuring equipment, and ensuring the smooth operation of our IT...

  • Technical Support Specialist

    1 month ago

    Cape Town, Western Cape, South Africa Planet10 Full time

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Planet10. This role is responsible for providing technical support and maintenance services to ensure the smooth operation of our systems and applications.

  • Technical Support Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa beBee Professionals Full time

    At beBee Professionals, we are committed to delivering exceptional technical assistance and support.We are seeking a highly skilled Technical Support Specialist to join our team in Cape Town, South Africa. This is a fantastic opportunity for an experienced professional to take on a challenging role that requires strong problem-solving skills, excellent...

  • Technical Support Specialist

    1 month ago

    Cape Town, Western Cape, South Africa Parvana Full time

    About Parvana:We are a global company headquartered in Cape Town, established in the 90s with over 500 employees. Our diverse team of engineers, developers, and specialists in finance, HR, digital infrastructure, and marketing use cutting-edge technology and digitized processes to deliver exceptional results.We prioritize integrity and unity in all our...

  • Technical Support Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa West Coast Personnel Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at West Coast Personnel. This role will involve providing exceptional technical support to our clients, resolving faults and ensuring customer satisfaction.The ideal candidate will have previous experience in telecoms and be able to diagnose and resolve complex...

  • Technical Support Specialist

    4 days ago

    Cape Town, Western Cape, South Africa Elite Search Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Elite Search. As a key member of our support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.About the Role:Provide Technical Support: Respond to customer inquiries, diagnose and resolve technical...

  • Technical Support Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa MRI Software Full time

    At MRI Software, we are seeking a highly skilled Technical Support Specialist to join our Support Services team in Cape Town. As a key member of our team, you will be responsible for providing exceptional help desk services to clients using our software solutions.About the RoleThis is an exciting opportunity to work with a leading software company and...

  • Technical Support Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa West Coast Personnel Full time

    Job Title: Technical Support SpecialistThis is a dynamic role that requires a highly skilled individual to provide technical and administrative support to the General Manager.The successful candidate will be responsible for managing technical tasks, assisting engineers and maintenance personnel with process and technical research, design, and...