Guest Services Coordinator
4 days ago
Are you a Guest Services Coordinator with a passion for delivering exceptional customer experiences? Do you have what it takes to become the face of Houst's customer service department?
In this dynamic role, you will be responsible for providing unparalleled support to our customers and guests. From handling customer inquiries to resolving complex issues, you will be the go-to expert for all things related to our services.
Your key responsibilities will include:
- Responding to customer inquiries in a timely and professional manner.
- Escalating complex issues to ensure they are resolved efficiently and effectively.
- Onboarding new properties and simplifying complex information for our diverse customer base.
- Collaborating with cross-functional teams to identify opportunities for growth and improvement.
- Excellent written and verbal communication skills.
- Previous experience in customer-facing roles or account management.
- Ability to communicate technical information in simple terms.
- Creativity and resourcefulness in solving complex problems.
- Familiarity with the vacation rental industry.
- Confidence in decision-making and case ownership.
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Hotel Guest Services Coordinator
19 hours ago
Cape Town, Western Cape, South Africa 21C Museum Hotels Full timeJob OverviewThe Hotel Guest Services Coordinator plays a vital role in ensuring that all guests have an exceptional experience during their stay. This includes coordinating arrivals, stays, and departures, as well as ensuring that all guest requests are met efficiently and effectively.Coordinate arrivals, stays, and departures for all guestsEnsure that all...
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Luxury Guest Services Coordinator
19 hours ago
Cape Town, Western Cape, South Africa Black Pen Recruitment Full timeWe are looking for a seasoned Luxury Guest Services Coordinator to join our team at Black Pen Recruitment. As a key member of our team, you will be responsible for providing exceptional guest services through attentive planning, meticulous attention to detail, and a deep understanding of client needs.You will work closely with our sales team to craft...
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Guest Services Coordinator
5 days ago
Cape Town, Western Cape, South Africa Kerzner International Full timeJob SummaryKerzner International is looking for a highly skilled and experienced Resort Host and Ambassador to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every moment of our guests' stay with us is unforgettable.About the RoleThe Resort Host and Ambassador...
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Guest Services Coordinator
3 days ago
Cape Town, Western Cape, South Africa Nox Cape Town Full timeOur TeamNox Cape Town is committed to excellence in property management and customer service. Our team of professionals is dedicated to providing exceptional experiences for our clients and guests.Job DetailsThis full-time on-site role is responsible for managing guest relations, overseeing property maintenance, and ensuring high standards are maintained....
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Guest Services Officer
1 week ago
Cape Town, Western Cape, South Africa Crew Life at Sea Full timeKey Responsibilities:- Greet and welcome guests as they embark on the ship, ensuring a warm and friendly atmosphere- Provide information and assistance to guests regarding onboard activities, services, and amenities- Handle guest inquiries, complaints, and requests in a timely and professional manner- Manage guest accounts and process payments for onboard...
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High-End Guest Experience Coordinator
7 days ago
Cape Town, Western Cape, South Africa Crew Life at Sea Full timeJob Summary:We are seeking a High-End Guest Experience Coordinator to join our team at Crew Life at Sea. As an Assistant Butler, you will be responsible for coordinating all aspects of guest service.Main Duties:Coordinate with other departments to ensure seamless delivery of servicesMaintain accurate records of guest preferences and special requestsDevelop...
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Guest Services Ambassador
5 days ago
Cape Town, Western Cape, South Africa Cullinan Holdings Limited Full timeJob DescriptionWe are seeking a highly skilled Guest Services Officer who can provide exceptional customer service to our international guests.The ideal candidate will have a strong understanding of South Africa as a holiday destination and excellent communication skills in both English and German.Responsibilities include:Preparing guest services prior to...
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Guest Services Officer
6 days ago
Cape Town, Western Cape, South Africa Cullinan Holdings Limited Full timeGuest Services Officer - German SpeakingAn exciting opportunity has become available for a German speaking Guest Services Officer to join our Guest Services TeamThe position is based at the Cape Town International Airport.As the Guest Services Officer, you ensure that our guests start their journey to South Africa with a First Class experience You are ready...
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Senior Guest Services Coordinator
19 hours ago
Cape Town, Western Cape, South Africa Premier Hotels & Resorts Full timeJob SummaryWe are currently seeking a skilled and experienced Front Office Assistant Manager to join our team at Premier Hotels & Resorts. As a key member of our front office team, you will be responsible for overseeing the day-to-day operations, supervising staff, and ensuring seamless check-in and check-out processes.Main ResponsibilitiesSupervise front...
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Reservations and Guest Services Specialist
2 days ago
Cape Town, Western Cape, South Africa Hyatt Hotels Corporation Full timeAbout the RoleWe are seeking a skilled Reservations Agent to join our team at Hyatt Hotels Corporation. As a key member of the front office staff, you will be responsible for handling guest reservations, coordinating room assignments, and providing exceptional service to our valued customers.Your Key Responsibilities:Manage guest reservations, including...
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Guest Services Professional
20 hours ago
Cape Town, Western Cape, South Africa The Royal Portfolio Full timeCompany OverviewThe Royal Portfolio is a luxury hospitality group with a portfolio of unique hotels and residences. Our properties are known for their exceptional service, attention to detail, and commitment to providing a personalized experience for our guests.We are seeking a Guest Relations Officer who shares our passion for delivering exceptional service...
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Guest Services Manager
1 day ago
Cape Town, Western Cape, South Africa Marriott Full timeAbout the RoleWe are seeking a skilled Guest Services Manager to join our team. As a key member of our front desk staff, you will be responsible for creating memorable experiences for our guests. Your excellent communication skills and ability to multitask will enable you to manage multiple requests simultaneously, ensuring seamless service delivery. If you...
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Guest Relations Officer
4 weeks ago
Cape Town, Western Cape, South Africa Karen Tupper Recruitment Full timeGuest Relations Officer – Luxury Wine Estate Franschhoek, Cape TownA luxury wine estate in the Franschhoek area is seeking a dedicated and service-oriented Guest Relations Officer to ensure an exceptional guest experience at its exclusive lodges. The ideal candidate will have a passion for hospitality and a talent for making every guest feel welcome and...
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Guest Experience Host
5 days ago
Cape Town, Western Cape, South Africa Kerzner International Full timeAt One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible...
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Guest Service Duty Manager
4 weeks ago
Cape Town, Western Cape, South Africa Marriott International Full timeJob title : Guest Service Duty ManagerJob Location : Western Cape, Cape TownDeadline : April 03, 2025Quick Recommended LinksJobs by Location Job by industries JOB SUMMARY FunctionReporting to the Guest Services Experience Manager, the successful incumbent will be responsible to foster relationships with guests to enhance the guest experience. Display a...
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Hotel Guest Services Lead
13 hours ago
Cape Town, Western Cape, South Africa Premier Hotels & Resorts Full timeAbout the PositionPremier Hotels & Resorts is seeking a dedicated Hotel Guest Services Lead to lead our hotel's guest services team. In this role, you will be responsible for ensuring that all guests receive exceptional service, resolving any issues or concerns, and maintaining a positive and welcoming atmosphere throughout the hotel.
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Guest Relations Officer
1 week ago
Cape Town, Western Cape, South Africa Crew Life at Sea Full timeKey Responsibilities:- Greet guests upon arrival and provide them with a warm welcome- Assist guests with any inquiries, requests, or concerns they may have during their stay- Handle guest complaints and work towards providing a satisfactory resolution- Maintain a professional and positive attitude at all times while interacting with guests- Coordinate with...
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Guest Service Representative
13 hours ago
Cape Town, Western Cape, South Africa Rola Motor Group Full timeThe Rola Motor Group is looking for a passionate professional to become a key player in our Guest Experience team as a Co-ordinator.In this crucial role, you will be responsible for delivering outstanding service to every guest who interacts with us.As a valued member of our team, you will contribute significantly to creating a warm and inviting atmosphere...
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Dining Services Coordinator
1 day ago
Cape Town, Western Cape, South Africa ProDevelopment Group Full timeJob SummaryWe are seeking a dedicated and experienced Restaurant Supervisor to oversee restaurant operations, ensuring exceptional guest service and personalized experiences. The ideal candidate will develop high standards for food quality and guest satisfaction, managing and training staff to deliver outstanding results.The successful candidate will also...
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Customer Service Coordinator
7 days ago
Cape Town, Western Cape, South Africa University of Fort Hare Full timeThe University of Fort Hare is looking for a talented Customer Service Coordinator to join our team. The successful candidate will be responsible for coordinating customer service activities, managing guest relations, and ensuring excellent customer experience.ResponsibilitiesManage and resolve any issues that may arise during the guest's stayCoordinate...