Customer Service Representative

2 months ago


Johannesburg, Gauteng, South Africa People Dimension Full time
Job Description

As a Call Centre Agent, you will be the first point of contact for our customers, providing exceptional customer service and technical support for our IT services and repair centre.

Key Responsibilities:

  • Respond to customer inquiries and resolve technical issues in a timely and professional manner.
  • Provide accurate and concise information to customers regarding our services and products.
  • Work collaboratively with the IT team to resolve complex technical issues.
  • Meet and exceed customer satisfaction targets.

Requirements:

  • Matric qualification.
  • Previous experience as a Call Centre Agent.
  • Strong knowledge of the IT sector.
  • Excellent English communication skills and customer service.


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