Senior Client Relationship Manager

2 months ago


Durban, KwaZulu-Natal, South Africa Sandi Crowther Recruitment Full time
Job Title: Client Success Manager

About the Role:

We are seeking a highly skilled Client Success Manager to join our team at Sandi Crowther Recruitment. As a Client Success Manager, you will be responsible for building and maintaining strong relationships with our clients, understanding their businesses and industries deeply, and providing strategic advice and solutions to address their needs and challenges.

Key Responsibilities:

* Build and maintain strong client relationships and act as the primary advocate for clients
* Serve as a consultant to clients, offering strategic advice and solutions to address their needs and challenges
* Lead the onboarding process for new clients, ensuring a smooth transition and integration
* Identify opportunities for growth and expansion within client accounts, collaborating with internal teams to capitalize on these opportunities
* Secure contract renewals by demonstrating the value of the Agency's services and solutions
* Take on a high-level project management role, overseeing client projects and ensuring they progress according to plan
* Manage communications with clients, ensuring clear and effective exchange of information and updates
* Prepare comprehensive conference reports to document discussions, decisions, and action items from client meetings

Requirements:

* Matric + relevant Degree (Communications, Brand Management or similar)
* Previous experience working in a Digital / Advertising Agency is essential
* Some digital marketing experience is ideal
* Experience in delivering client-focused solutions based on customer needs

What We Offer:

* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment

How to Apply:

If you are a motivated and results-driven professional with a passion for client success, please submit your application, including your resume and a cover letter, to Sandi Crowther Recruitment.

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