Head of Operational Excellence in Fintech

3 days ago


Cape Town, Western Cape, South Africa Kuda Technologies Ltd Full time

Kuda Technologies Ltd is committed to delivering exceptional customer experiences through operational excellence. As our Vice President of Operations, you'll play a critical role in shaping the future of African fintech by driving strategic leadership, customer experience excellence, risk management, and operational systems & technology.

You'll partner with the leadership team to develop and execute a global operations strategy, leading operational planning and resource allocation across multiple regions. With a deep understanding of financial services operations, you'll manage multi-million dollar P&L for operational functions while driving efficiency and cost optimization.

We offer a wide range of competitive benefits, including pension via Allan Gray, career development & growth, annual leave plus bank holidays, paid time off, travel insurance, employee wellness programs, and medical insurance. Our people are the heart of our business, and we prioritize their welfare.

Responsibilities
  • Develop and execute a global operations strategy aligned with business objectives.
  • Lead operational planning and resource allocation across multiple regions.
  • Manage multi-million dollar P&L for operational functions.
  • Establish and monitor KPIs across all operational teams.
Customer Experience Excellence
  • Design and implement customer service strategies to deliver exceptional experiences.
  • Build and optimize customer support operations across multiple channels.
  • Drive continuous improvement in customer satisfaction metrics.


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