Head of Centre Excellence

5 days ago


Cape Town, Western Cape, South Africa ENGINEERINGUK Full time

ENGINEERINGUK is a leader in customer experience, providing fully hosted global delivery centres trusted by top brands worldwide. We're now looking for a talented Senior Head of Operations to join our team.

This role involves developing and implementing policies and procedures, leading high-performing teams, and collaborating with internal and external stakeholders to deliver exceptional customer experiences.

The successful candidate will have at least 10 years of contact centre experience, preferably in a senior management capacity, and demonstrate expertise in commercial acumen, strategic planning, people management, and stakeholder engagement.

We pride ourselves on being an award-winning company with a culture that values diversity, equity, and inclusion. Our employees enjoy a range of benefits, including a competitive salary, shift allowance, weekend hero bonus, and opportunities for career advancement.



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