Head of Centre Excellence
5 days ago
ENGINEERINGUK is a leader in customer experience, providing fully hosted global delivery centres trusted by top brands worldwide. We're now looking for a talented Senior Head of Operations to join our team.
This role involves developing and implementing policies and procedures, leading high-performing teams, and collaborating with internal and external stakeholders to deliver exceptional customer experiences.
The successful candidate will have at least 10 years of contact centre experience, preferably in a senior management capacity, and demonstrate expertise in commercial acumen, strategic planning, people management, and stakeholder engagement.
We pride ourselves on being an award-winning company with a culture that values diversity, equity, and inclusion. Our employees enjoy a range of benefits, including a competitive salary, shift allowance, weekend hero bonus, and opportunities for career advancement.
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Call Centre Operations Head
1 day ago
Cape Town, Western Cape, South Africa Bridgena Barnard Personnel Group Full timeWe are looking for a highly motivated and experienced Call Centre Operations Head to join our team at Bridgena Barnard Personnel Group.Job Responsibilities:The ideal candidate will have a proven track record in managing teams and ensuring the efficient execution of daily operations within a debt collection call centre.Key responsibilities include:Team...
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Head of Contact Centre Operations Management
5 days ago
Cape Town, Western Cape, South Africa Capita Full timeKey ResponsibilitiesThe Senior Head of Operations will be responsible for:Managing large-scale contact centre operations, driving performance improvements, and leading diverse teams to achieve operational excellence.Liaising with cross-functional teams to deliver solutions and manage relationships with multiple business lines and functions.Ensuring accurate...
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Call Centre Learnership
3 weeks ago
Cape Town, Western Cape, South Africa NCR Management Centre Full timeNCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to join our Call Centre Learnership program with the intent to become permanent Call Centre Agents.The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be...
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Cape Town, Western Cape, South Africa Royal College of Nursing Full timeAt the RCN Foundation, we are committed to supporting, strengthening and championing the nursing and midwifery professions. As a charity and grant-maker, we do this by funding research and projects, as well as education and hardship, which support nurses, midwives, nursing associates and healthcare support workers in times of need, and to innovate and...
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Contact Centre Leader
5 days ago
Cape Town, Western Cape, South Africa ENGINEERINGUK Full timeJoin our dynamic team at ENGINEERINGUK as we seek a seasoned Senior Head of Operations to drive our contact centre operations and deliver world-class customer experiences.This role involves overseeing large-scale contact centre operations, developing and implementing policies and procedures, and collaborating with internal and external stakeholders to...
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Call Centre Sales Representative
1 day ago
Cape Town, Western Cape, South Africa Call Centre Staffing Full timeJob Description:The Sales Consultant role involves working with clients to understand their insurance needs and providing tailored solutions.Main Responsibilities:Analyse client data to identify insurance gaps.Develop and implement sales strategies to meet targets.Build relationships with existing clients to increase loyalty.Essential Qualifications:Minimum...
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Principal: Kleinbosch Centre
2 days ago
Cape Town, Western Cape, South Africa Babylonstoren Full timeBabylonstoren has an exciting opportunity for the principal of Kleinbosch Centre. The ideal candidate has a passion for educating the youth, exceptional people skills, ability to leverage their network in the education sector, and the drive to help establish an exceptional institution. Kleinbosch is a historic farm that housed the first official Afrikaans...
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Call Centre Sales and Service Learner
3 days ago
Cape Town, Western Cape, South Africa NCR Management Centre Full timeThe NCR Management Centre's Customer Service Representative Learnership is an excellent opportunity for individuals to develop their skills and knowledge in a real-world environment. As a learner, you will have the chance to gain hands-on experience in customer service and develop strong communication and interpersonal skills.Key Tasks:Communicate...
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Fitment Centre Sales Manager
1 week ago
Cape Town, Western Cape, South Africa Motortrade Recruitment Full timeWe are looking for a well experienced Automotive Fitment Centre Sales Manager to head up this established brand in Cape Town. Know your tyres and your customers, and have a strong background in growing a customer sales baseWe will not do anything with your application without your go-ahead.
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Travel Centre Manager
5 days ago
Cape Town, Western Cape, South Africa Shoprite Group of Companies Full timeJob title : Travel Centre ManagerJob Location : Western Cape, Cape TownDeadline : April 12, 2025Quick Recommended LinksJobs by Location Job by industries Job ObjectivesDevelop, and implement the Travel Centre business plan and align deliverables against the budget, and performance measures. Ensure all the Centre processes are properly managed and ensure...
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Head of Support Operations and Excellence
5 days ago
Cape Town, Western Cape, South Africa Initiate International Full timeAbout the Opportunity:We are seeking a highly motivated and experienced individual to fill the role of Head of Customer Support at Initiate International. As a key member of our leadership team, you will play a crucial role in shaping and scaling our customer support function, driving operational excellence, and delivering exceptional player...
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Head of Department: Service Delivery
5 days ago
Cape Town, Western Cape, South Africa Western Cape Full timeThe Department of Cultural Affairs and Sport invites applications for a Head of Department: Service Delivery. This key leadership role involves overseeing the operational management of our department's working relationship with the Corporate Services Centre.About the PositionYou will report directly to the Head of Department and be responsible for developing...
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Executive Head of Operations Role
5 days ago
Cape Town, Western Cape, South Africa Capita Full timeJob DescriptionThis is a critical role within our organisation, responsible for driving operational excellence and delivering exceptional customer service.The Senior Head of Operations will be accountable for:Pricing for new business and ensuring solution delivery meets client expectations and Capita framework requirements.Defining, implementing, and...
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Head Nurse
2 weeks ago
Cape Town, Western Cape, South Africa Joubert and Associates Full timeGoodwood Jubilee Memorial Homes comprises of both Protea Home for the Elderly and Goodwood Jubilee Retirement Centre. Goodwood Jubilee Memorial Homes currently has an opportunity for an experienced and skilled Head Nurse to join their team on a permanent basis and manage both homes. The successful candidate will report to the Manager. The ideal candidate...
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Head of Compensation
2 days ago
Cape Town, Western Cape, South Africa ABC Worldwide Full timeJob Description : Head of Compensation & BenefitsPosition OverviewWe are seeking a qualified and experienced Head of Compensation & Benefits to lead our rewards team. This is a full-time position based in Cape Town, South Africa. The ideal candidate will have a robust background in rewards strategy and policy development, particularly in the BPO and call...
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Centre Operations Manager
5 days ago
Cape Town, Western Cape, South Africa Excellerate JHI Full timeAbout the RoleWe are seeking a skilled Centre Manager to join our team at Excellerate JHI. As a Centre Manager, you will be responsible for overseeing the day-to-day operations of the centre, ensuring that all trading opportunities are optimized and that the portfolio financial performance remains sound.Key ResponsibilitiesOptimizing lease agreements and...
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Operational Excellence Professional
1 day ago
Cape Town, Western Cape, South Africa Wns (Holdings) Limited (Adr) Full timeIn this critical role, you will form part of our dynamic Inbound Call Centre - General Enquiries team, dedicated to supporting patient care through call centre services.Our team is built around shared values such as collaboration, mutual respect, inclusivity and accountability. We continually strive to ensure our workplace is inclusive, offering equal...
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Head of Operations
4 weeks ago
Cape Town, Western Cape, South Africa Spinwise Full timeAs Head of Operations for our South Africa office, you'll foster a people-centred, high-performance culture in Cape Town or Johannesburg, balancing client services with internal operations. Ideal candidates bring strong leadership, operational excellence, and a passion for human-centred success. Location: Cape Town Department: Other Job Type: Full-time...
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Data Centre Operations Specialist
4 days ago
Cape Town, Western Cape, South Africa Teraco – A Digital Realty Company Full timeAt Teraco – A Digital Realty Company, we are seeking a highly skilled Data Centre Operations Specialist to join our team. The successful candidate will be responsible for monitoring, repairing, and maintaining all critical data centre infrastructure, ensuring effective and efficient operation of the data centre.Key ResponsibilitiesMonitoring and...
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Department Head
4 days ago
Cape Town, Western Cape, South Africa Curro Holdings Ltd Full timeThe role of the Department Head at Curro Holdings Ltd involves overseeing the curriculum and ensuring high standards of teaching practice.Key ResponsibilitiesCollaborate with executive heads and school leadership to maintain teaching excellence.Perform teaching duties while leading the department.Support the executive head in promoting professional best...