Presales Specialist
2 weeks ago
Deka Minas (Pty) Ltd is seeking a skilled Presales Specialist to join our team. As a Presales Specialist in the Manufacturing Domain, you will play a critical role in collaborating with sales teams to create solutions and drive business closures.
Key Responsibilities:
- Deliver a high-quality experience to prospects and customers during engagement, acquisition, and onboarding.
- Present and demonstrate end-to-end product capabilities to all required point-of-contacts at prospect's/customer's end.
- Create Solution Documents/Business Proposals, respond to RFQs/RFPs, and create quick proof-of-concepts/custom demos/integrations to help sales teams negotiate contracts and drive deal closures.
- Understand the software and tools' ecosystem of each prospect/customer and come up with the most optimal ways of connecting the company to them.
- Assess customer needs and arrive at the best solution via close collaboration with client's POCs, sales teams, product/technology teams, delivery teams, and partner teams, as required.
- Gain a thorough understanding of the product/platform and continuously learn from new product updates and pitch them appropriately to clients, based on their requirements.
- Gain continuous knowledge of the competition landscape and their offerings across all required domains and regions.
- Provide continuous feedback to product development/delivery teams/sales teams regarding new trends/solution expectations from customer sides based on market demand/research.
- Continuous engagement with technology, delivery, partners, and 3rd party technology vendors to drive innovations and enhancements to product/platform, thereby creating new opportunities for up-sell/cross-sell across various domains/business verticals and across all regions.
- Follow best practices and drive process efficiencies/automations & technology innovations.
- Aim to become the solution expert and go-to-person for the regional sales team to provide solutions to cater to various customer demands and business needs.
- Build strong relationships with clients & partners and continuously explore up-sell/cross-sell opportunities for company products or services with them, in close collaboration with the Sales Team/Customer Success Team.
- Participate actively and deliver Knowledge Sharing Sessions & Trainings to internal teams/partners.
Requirements:
- 2-4 years of experience in Pre-sales roles (preferably in Manufacturing/Automotive/Healthcare/Real estate domains or working in a CRM product organization).
- Excellent written and verbal communication (English) skills.
- Excellent presentation and demonstration skills, addressing all key pain points of the client at hand.
- High degree of expertise in making presentations/proposals and contracts with good commercial sense.
- Excellent aptitude, problem-solving skills, and quick prototyping/proof-of-concept-creation skills.
- Good exposure and experience regarding creating business/commercial proposals and responding to RFQs/RFPs etc.
- Passionate about customer-facing roles.
- Ability to grasp new technologies and drive executions quickly.
- Good understanding of how cloud-based platforms/applications are delivered and consumed.
- Good understanding of unique features and challenges of SaaS applications (web and mobile).
- Focused on delivering results with Quality and possess the ability to multitask.
- Excellent work ethics and be a wonderful team player and collaborator.
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