IT Support Specialist

2 months ago

Sandton, South Africa TalentCru Full time
Job Title: IT Service Desk Technician
Job Summary:

TalentCru is seeking an experienced IT Service Desk Technician to join their team. The ideal candidate will provide exceptional technical support to internal stakeholders and customers, troubleshooting hardware, software, and networking issues.


Key Responsibilities:

  • Extend 1st level technical support to all internal stakeholders and customers facing problems related to hardware, software, and networking.
  • Troubleshoot problems faced by end-users of PCs, laptops, and mobile phones by identifying issues, analyzing, and providing solutions.
  • Develop and deploy solutions for all computer-related problems, taking action to resolve them whenever they arise and keeping users informed about the status of their tickets/requests.
  • Confirm the resolution of client issues.
  • Provide 1st level support on Audio Visual queries and escalate to Service Desk Technician II or AV Technician if unable to find resolution.
  • Direct unresolved issues to the next level of support – IT Service Desk Technician II.
  • Provide accurate information on IT products, services, and assets.
  • Follow-up and update customer status and information.
  • Pass on any feedback or suggestions by customers to the appropriate internal team.
  • Identify and recommend possible improvements on procedures.
  • Relay feedback or recommendations by customers to the appropriate internal team.

Qualifications:

  • BSc/BA in IT/Computer Science/Information Technology or Computer Science/IT Engineering.
  • A+ certificate would be an added advantage.
  • N+ certificate would be advantageous.

Technical Competencies:

  • Strong Technical ability.
  • Customer Insight and Focus.
  • Analytical Diagnostic Skills.
  • Solution Generation/Problem Solving.
  • Listening and Communication Skills.
  • Stakeholder Management.
  • Self-motivated and self-driven.
  • Adaptability Agility.

Behavioural Competencies:

  • Negotiation Influencing.
  • Planning Organizing.
  • Focused.
  • Communication skills.

About TalentCru:

TalentCru is a leading company in the IT sector, providing exceptional technical support to its clients. The company values teamwork, innovation, and customer satisfaction.


Working Conditions:

The IT Service Desk Technician will work in a fast-paced environment, interacting with internal stakeholders and customers. The ideal candidate should be able to work under pressure and maintain a positive attitude.


Language:

English.


Country:

Not specified.


About the Role:

This is a challenging and rewarding role, requiring excellent technical skills, communication skills, and a customer-focused approach.

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