Hospitality Operations Manager
1 month ago
Operational Management: Oversee the daily management of the Brand Home, ensuring seamless execution of all hospitality operations.
Staff Management: Lead and mentor a team of hospitality staff, fostering a culture of excellence and teamwork.
Training and Development: Design and implement training programs to enhance the skills and knowledge of Brand Home staff.
Policies and Procedures: Develop, implement, and maintain policies and procedures to ensure consistency and quality in hospitality services.
Service Delivery: Ensure exceptional service delivery, meeting and exceeding customer expectations.
Destination Image: Maintain and grow the destination image of the Brand Home, aligning with the company brand.
Quality Improvement: Continuously assess and improve the quality of the Brand Home experience.
RequirementsQualifications: Tertiary qualification in Hospitality.
Experience: Proven track record of at least 5 years in a similar role.
Skills: Excellent communication skills, verbal and written. Fluent in English and Afrikaans. Computer literate. Wine knowledge is advantageous.
Personal Qualities: Flexibility to work additional hours as required in the hospitality industry.
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