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Client Success Manager
2 weeks ago
Chirp Insights is a dynamic and fast-growing business in the insights and data industry. Our all-in-one research platform helps leading retailers and brands better understand their target markets.
We are looking for a proactive and detail-oriented Client Success Executive to support our clients, internal teams, and senior leadership.
Key Responsibilities:- Provide first-line support to Chirp app users and escalate technical issues to the appropriate internal resources.
- Manage client queries and ensure prompt and effective issue resolution.
- Process weekly cashouts efficiently and accurately.
- Maintain clear and professional communication with clients.
- Assist in preparing client-facing presentations.
- Support reporting and forecasting activities.
The ideal candidate will have strong problem-solving skills, excellent verbal and written communication skills, and proficiency in Microsoft Office Suite and Monday.com.
We offer a collaborative and supportive environment where you can gain valuable experience in client success and operations.
