Client Success Project Lead
3 days ago
Job Description
As a key member of the Ello Technology SA team, the Customer Support Engineering Team Director will be responsible for delivering exceptional technical support, managing significant customer-centric projects, and driving customer satisfaction and retention.
Main Duties- Leadership and Guidance: Provide guidance and leadership to the support engineering team, ensuring exceptional technical support delivery.
- Project Management: Effectively manage significant customer-centric projects, ensuring timely completion and customer satisfaction.
- Cross-functional Collaboration: Work with other departments for cohesive project management and strategic initiative execution.
- Customer Success: Drive customer satisfaction and retention through effective technical support and project management.
Salary and Bonuses
A market-related salary and 3 annual performance-based bonuses per year are offered to the selected candidate.
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