Front of House Manager

3 weeks ago


East London, Eastern Cape, South Africa Profile Personnel Full time
Job Title:

Front of House Manager

About the Role:

We are seeking a highly skilled and experienced Front of House Manager to join our team at Profile Personnel. The ideal candidate will have a good understanding of the hospitality industry and be able to effectively supervise waiting staff, welcome guests in a friendly manner, take reservations, and oversee the service of food and beverages to guests.

Responsibilities:
  1. Managing Reservations: Taking and organizing reservations, ensuring the restaurant is appropriately booked for each service period.
  2. Greeting Guests: Welcoming guests as they arrive, ensuring they feel valued and attended to from the moment they enter.
  3. Seating Arrangements: Assigning tables to guests according to their preferences, ensuring efficient use of seating capacity.
  4. Coordinating with Service Staff: Liaising between the kitchen and the dining room staff to ensure smooth communication and service flow.
  5. Handling Guest Concerns: Addressing any issues or special requests from guests to ensure a positive dining experience.
  6. Maintaining Dining Room Atmosphere: Overseeing the ambiance and cleanliness of the dining area, ensuring it meets the restaurant's standards.
  7. Training and Supervision: Training new host/hostess staff on procedures and protocols, and supervising their performance during service.
  8. Managing Wait Times: Ensuring guests are seated promptly and efficiently during busy periods, managing waitlists effectively.
  9. Up-selling and Promotion: Recommending specials, promotions, or additional services to guests to enhance their experience and increase revenue.
  10. Handling Payments: Occasionally processing payments and ensuring accurate billings.
About the Opportunity:

This is an excellent opportunity for a motivated and experienced Front of House Manager to join our team and contribute to the success of our business. If you have a passion for delivering exceptional customer service and a strong background in hospitality management, we would love to hear from you.

Estimated Salary:

Roughly £25,000 - £35,000 per annum based on location and experience.



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