Maitre D

Maitre D / Front of House required for a reputable hospitality company based in East London , Eastern Cape

Requirements:

• Good understanding of the hospitality industry
• Supervising the waiting staff
• Welcoming guests in a friendly manner
• Taking reservations
• Overseeing the service of food and beverages to guests
• Assigning tables
• Able to work shifts (day, night, Sundays, public holidays)

Responsibilities:

• Managing Reservations: Taking and organizing reservations, ensuring the restaurant is appropriately booked for each service period.
• Greeting Guests: Welcoming guests as they arrive, ensuring they feel valued and attended to from the moment they enter.
• Seating Arrangements: Assigning tables to guests according to their preferences, ensuring efficient use of seating capacity.
• Coordinating with Service Staff: Liaising between the kitchen and the dining room staff to ensure smooth communication and service flow.
• Handling Guest Concerns: Addressing any issues or special requests from guests to ensure a positive dining experience.
• Maintaining Dining Room Atmosphere: Overseeing the ambiance and cleanliness of the dining area, ensuring it meets the restaurant's standards.
• Training and Supervision: Training new host/hostess staff on procedures and protocols, and supervising their performance during service.
• Managing Wait Times: Ensuring guests are seated promptly and efficiently during busy periods, managing waitlists effectively.
• Up-selling and Promotion: Recommending specials, promotions, or additional services to guests to enhance their experience and increase revenue.
• Handling Payments: Occasionally processing payments and ensuring accurate billings

Should you wish to apply please email your CV through to Kerry O’Hagan at