Restaurant Store Manager

7 months ago


East London, South Africa Abbotsford Food (Pty) Ltd Full time

Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and r
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
- Strong leadership, motivational and people skills
- Grade 12 (hospitality certification advantageous)
- 3-5 years management experience in food and beverage service industry experience required
- Strong interpersonal and communication skills
- Excellent leaderships skills
- Demonstrated ability to manage operating costs in accordance with budgets
- Comfortable setting priorities and delegating tasks as needed
- Extremely organized and detail-oriented

**Salary**: R15,000.00 - R20,000.00 per month



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