Broker Support Executive
1 month ago
We are seeking a highly skilled and detail-oriented individual to fill the role of Broker Support Executive at ABC. This position is crucial in managing administrative tasks, fostering strong relationships with our clients, and providing technical support where necessary.
Key Responsibilities:
- Administrative Support:
- Manage day-to-day administrative tasks, including issuing and updating broker contracts, updating commissions and incentives, tracking broker performance and incentives, and handling day-to-day broker correspondence.
- Manage updates, changes, and queries between the Yachts business and MMK (our charter booking partner).
- Collaborate with the internal marketing team on monthly broker newsletters.
- Relationship Management:
- Support the EU Team Leader and Head of Sales in building and maintaining strong relationships with key brokers through regular communication and exceptional service delivery.
- Act as the primary point of contact for MMK inquiries, issues, and escalations, ensuring prompt resolution and client satisfaction.
- Act as the primary point of contact for the Business Development, sales, and pre-departure team in handling any broker issues.
- Provide brokers with updated information regarding boat specifications and destination information.
- Technical Support:
- Provide technical assistance to brokers, sales, and pre-departure team, addressing inquiries related to platform functionalities, including Hubspot (our CRM) and Triton (our internal booking system).
- Collaborate with internal technical teams and the CRM team to troubleshoot and resolve broker issues.
- Documentation and Reporting:
- Proactively use Power BI reporting to provide feedback on broker performance against targets on a weekly basis.
- Maintain up-to-date broker profiles and documentation, including broker contract, Hubspot profiles, commissions in Triton, and any documents pertaining to targets and incentives.
Requirements:
- Multi-lingual, with a strong proficiency in European languages, including French and German.
- Proven experience in a similar role, preferably in a B2B environment.
- Strong proficiency in MS Office Suite (Word, Excel, PowerPoint) and CRM software.
- Demonstrated success in building and maintaining client relationships.
- Technical background or understanding is advantageous.
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