Broker Support Specialist

1 month ago

Cape Town, Western Cape, South Africa abc Full time

Job Title: Broker Support Specialist

A dynamic and detail-oriented individual is sought to join the team as a Broker Support Specialist at ABC in Cape Town. This role plays a crucial part in managing administrative tasks, fostering strong B2B relationships with clients, and providing technical support when needed.

The ideal candidate will thrive in a fast-paced environment, possess excellent organizational skills, and demonstrate a proactive approach to problem-solving. The following key responsibilities include:

  • Administrative Support:
    • Manage day-to-day administrative tasks such as issuing and updating broker contracts, updating commissions and incentives, tracking broker performance and incentives, handling day-to-day broker correspondence outside of new enquiries and sales.
    • Collaborate with internal marketing teams on monthly broker newsletters.
  • Relationship Management:
    • Support the EU Team Leader and Head of Sales in building and maintaining strong relationships with key brokers through regular communication and exceptional service delivery.
    • Act as the primary point of contact for MMK inquiries, issues, and escalations, ensuring prompt resolution and client satisfaction.
  • Technical Support:
    • Provide technical assistance to brokers, sales and predeparture teams addressing inquiries related to platform functionalities including Hubspot (our CRM) and Triton (our internal booking system).
    • Collaborate with internal technical teams and the CRM team to troubleshoot and resolve broker issues.
  • Documentation and Reporting:
    • Pro-actively use Power BI reporting to feedback on broker performance against targets on a weekly basis.
    • Maintain up-to-date broker profiles and documentation which includes broker contract, Hubspot profiles, commissions in Triton and any documents pertaining to targets and incentives.

Key Capabilities:

  • Strong Communication Skills: Exceptional verbal and written communication abilities to effectively interact with brokers and internal stakeholders.
  • Technical Aptitude: Proficiency in understanding and explaining technical concepts to non-technical clients; familiarity with CRM software is a plus.
  • Organizational Skills: Excellent time management and organizational skills to handle multiple tasks simultaneously and meet deadlines.
  • Problem-Solving Ability: Proactive problem-solving skills to address client issues and find innovative solutions.
  • Customer Focus: A commitment to delivering exceptional customer service and ensuring client satisfaction.
  • Team Collaboration: Ability to work collaboratively with cross-functional teams to achieve business objectives.
  • Adaptability: Flexibility to adapt to changing priorities and business needs in a dynamic environment.

This position requires a multi-lingual candidate with fluency in European languages, specifically French and German. Additionally, experience in a similar role, preferably in a B2B environment, is highly valued. Strong proficiency in MS Office Suite and CRM software is necessary. Estimated salary range for this position is $45,000 - $60,000 per annum based on industry standards in Cape Town.

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