E-commerce Operations Manager

2 weeks ago


Durban, KwaZulu-Natal, South Africa Pick n Pay Stores Limited Full time

**Job Title: E-commerce Operations Manager**

We are seeking an experienced E-commerce Operations Manager to join our team at Pick n Pay Stores Limited. This is a dynamic and challenging role that requires strong leadership skills, excellent organisational abilities and a passion for delivering exceptional results.

About the Role:

  • This is a Durban based position, with regular travel to various store locations required.
  • You will be responsible for overseeing the entire operational structure of the online business within your designated region.
  • This includes managing logistics, store operations, product management, customer service and people management.
  • Your effective management will ensure operational excellence and a productive, supportive environment for your team.

About You:

  • National Diploma or Degree in Business Management, Operations, Supply Chain, or related field.
  • A minimum of 5 years' experience in Operations Management, preferably within the retail or on-demand industry.
  • Previous experience within the retail environment advantageous.
  • Previous line management experience is advantageous.

Key Responsibilities:

  • Lead and manage staff in assigned stores, including but not limited to the pickers and online supervisors, ensuring clear communication and reporting structures.
  • Oversee workforce scheduling, productivity and absenteeism to maintain optimal staffing levels.
  • Manage employee relations matters, fostering a positive work environment and proactively addressing concerns.
  • Monitor and manage people cost, including leave liability and overtime, ensuring adherence to budget.

What We Offer:

  • An estimated salary of R450,000 - R550,000 per annum, depending on experience.
  • A comprehensive benefits package, including medical aid, life insurance and retirement fund contributions.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • The chance to work with a dynamic and forward-thinking company that is revolutionising the way customers shop.

How to Apply:

Please submit your application, including your CV and a cover letter, to [insert contact details]. We look forward to hearing from you



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