E-commerce Operations Manager
2 weeks ago
**Job Title: E-commerce Operations Manager**
We are seeking an experienced E-commerce Operations Manager to join our team at Pick n Pay Stores Limited. This is a dynamic and challenging role that requires strong leadership skills, excellent organisational abilities and a passion for delivering exceptional results.
About the Role:
- This is a Durban based position, with regular travel to various store locations required.
- You will be responsible for overseeing the entire operational structure of the online business within your designated region.
- This includes managing logistics, store operations, product management, customer service and people management.
- Your effective management will ensure operational excellence and a productive, supportive environment for your team.
About You:
- National Diploma or Degree in Business Management, Operations, Supply Chain, or related field.
- A minimum of 5 years' experience in Operations Management, preferably within the retail or on-demand industry.
- Previous experience within the retail environment advantageous.
- Previous line management experience is advantageous.
Key Responsibilities:
- Lead and manage staff in assigned stores, including but not limited to the pickers and online supervisors, ensuring clear communication and reporting structures.
- Oversee workforce scheduling, productivity and absenteeism to maintain optimal staffing levels.
- Manage employee relations matters, fostering a positive work environment and proactively addressing concerns.
- Monitor and manage people cost, including leave liability and overtime, ensuring adherence to budget.
What We Offer:
- An estimated salary of R450,000 - R550,000 per annum, depending on experience.
- A comprehensive benefits package, including medical aid, life insurance and retirement fund contributions.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- The chance to work with a dynamic and forward-thinking company that is revolutionising the way customers shop.
How to Apply:
Please submit your application, including your CV and a cover letter, to [insert contact details]. We look forward to hearing from you
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