E-commerce Operations Specialist
2 weeks ago
- Manage strong relationships with corporate online customers, ensuring high service levels and satisfaction.
- Implement and drive strategies focused on increasing online sales, optimizing platform performance, and enhancing customer experience.
- Address and resolve customer complaints efficiently, ensuring timely responses and satisfaction.
- Serve as the primary point of contact for resolving customer inquiries related to products, orders, and services.
Performability Recruitment seeks an experienced E-commerce Administrator to drive sales growth, improve customer satisfaction, and enhance the overall online experience for business clients.
The ideal candidate will possess excellent communication skills, attention to detail, and a strong understanding of e-commerce platforms.
Core Competencies:
- Attention to detail
- Communication skills
- E-commerce platform knowledge
- Strong IT/ Computer skills.
- Strong Microsoft skills eg. Excel/ Word/ PowerPoint
- Adaptability and flexibility
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