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Customer Service Representative

2 months ago

Centurion, Gauteng, South Africa WNS Global Services Full time

Job Summary

WNS Global Services is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and resolving customer inquiries in a timely and professional manner.

Key Responsibilities:

  • Investigate and resolve customer complaints and issues in a fair and timely manner.
  • Provide accurate and up-to-date information on products and services to customers.
  • Escalate complex customer issues to senior team members for resolution.
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
  • Develop and maintain a thorough understanding of our products and services to provide expert-level support to customers.

Requirements:

  • Minimum 12 months of experience in a customer service role, preferably in a contact center environment.
  • A Matric/Grade 12 Certificate or equivalent.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for career growth and professional development.
  • A competitive salary and benefits package.

Why Join WNS Global Services?

At WNS Global Services, we are committed to delivering exceptional customer experiences and building long-term relationships with our clients. As a customer service representative, you will have the opportunity to work with a diverse range of customers and products, and to develop your skills and expertise in a fast-paced and dynamic environment.