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Franchise Sales and Customer Care Professional

2 months ago

Centurion, Gauteng, South Africa ACDC Dynamics Full time

**Job Summary**

ACDC Dynamics is seeking a highly skilled and experienced Internal Sales Representative to join our team. As an Internal Sales Representative, you will be responsible for presenting our product range to clients, maintaining relationships with franchisees, and ensuring exceptional customer care.

**Key Responsibilities**

• Present the ACDC product range to clients and negotiate sales

• Process sales orders and follow up on back orders

• Provide quote reports and follow up on customer queries

• Negotiate and close sales, including requesting discounts

• Request feedback and follow up on ETAs via the procurement department

• Prepare daily reports and provide evidence of sales performance

• Up-sell and cross-sell products, including promotions of specials

• Develop and maintain relationships with external sales teams and other departments

• Resolve customer complaints and provide assistance when required

**Requirements**

• Matric qualification

• Inbound sales experience in the electrical field

• Excellent communication and interpersonal skills

• Ability to cope with change and remain calm under pressure

• Ability to multitask and prioritize tasks

• Excellent attention to detail and process-driven approach

• Strong personality and excellent planning and organization skills

• Excellent time management and problem-solving ability