Customer Service Representative
4 hours ago
Job Summary:
The Call Centre Agent will be responsible for capturing customer requests/complaints on SAP received via telephone and/or mail. The agent must have the ability to identify emergencies and escalate accordingly.
Key Responsibilities:
- Logging of faults/requests/complaints
- Dispatching
- Attending to follow-ups and escalations
- Attending weekly green area meetings
- Accepting and completing of job cards
- Determining SLAs
- Conducting Customer Satisfaction surveys
- Tracking (rejected) and monitoring faults
Requirements:
- Grade 12
- Excellent understanding of a contact centre and admin support environment (2 years experience)
- Call Centre Certificate
- Computer packages essential
- Good listening, verbal and written communication essential
- Good product and process knowledge related to Facilities management, Plant Maintenance, CRM, Property Solution, HR, Supplier Chain, Soft Services and Workplace Services
Working with Us:
Bidvest Facilities Management Ltd is a leading provider of facilities management services. We are committed to delivering exceptional customer service and building strong relationships with our clients.
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