Customer Service Representative

4 hours ago


Centurion, Gauteng, South Africa Bidvest Facilities Management Ltd Full time
Job Title: Call Centre Agent

Job Summary:

The Call Centre Agent will be responsible for capturing customer requests/complaints on SAP received via telephone and/or mail. The agent must have the ability to identify emergencies and escalate accordingly.

Key Responsibilities:

  • Logging of faults/requests/complaints
  • Dispatching
  • Attending to follow-ups and escalations
  • Attending weekly green area meetings
  • Accepting and completing of job cards
  • Determining SLAs
  • Conducting Customer Satisfaction surveys
  • Tracking (rejected) and monitoring faults

Requirements:

  • Grade 12
  • Excellent understanding of a contact centre and admin support environment (2 years experience)
  • Call Centre Certificate
  • Computer packages essential
  • Good listening, verbal and written communication essential
  • Good product and process knowledge related to Facilities management, Plant Maintenance, CRM, Property Solution, HR, Supplier Chain, Soft Services and Workplace Services

Working with Us:

Bidvest Facilities Management Ltd is a leading provider of facilities management services. We are committed to delivering exceptional customer service and building strong relationships with our clients.



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