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Customer Service Specialist

1 month ago

Johannesburg, Gauteng, South Africa Lionheart Marketing Full time
Job Overview: Lionheart Marketing is seeking a dynamic and customer-oriented individual to join our team as a Retail Assistant. This position will involve assisting customers, restocking shelves, and maintaining the overall appearance of the store.

Key Responsibilities:
1. Customer Interaction:
  • Greet customers in a friendly and professional manner, ensuring a positive shopping experience.
  • Assist customers with their queries and guide them through the store, providing product knowledge and recommendations as needed.
  • Handle customer complaints or concerns with a problem-solving mindset and escalate issues when necessary.
  • Process customer transactions accurately and efficiently, using our point-of-sale system.
  • Maintain a clean and organized checkout area, ensuring it is fully stocked with necessary supplies.
2. Product Display and Merchandising:
  • Restock shelves, display racks, and ensure products are visually appealing.
  • Label and price products accurately, ensuring correct pricing and promotional signage.
  • Keep track of inventory levels and inform the store manager of any shortages or discrepancies.
  • Assist in implementing visual merchandising guidelines to showcase products effectively.
3. Store Operations:
  • Participate in regular inventory audits as required, ensuring accurate stock levels.
  • Ensure all areas of the store are kept clean, tidy, and well-maintained at all times.
  • Perform opening and closing duties, including cash register reconciliation, cleaning, and restocking for the next day.
  • Adhere to all company policies and procedures, including health and safety guidelines.

What We Offer:
- Competitive salary: $55,000 - $65,000 per annum (depending on experience)
- Opportunity to work in a dynamic retail environment
- Professional development and training opportunities