Multi-Lingual Call Centre Agent
4 weeks ago
We are seeking a highly skilled and motivated Multi-Lingual Call Centre Agent to join our team at mPower People Solutions. As a key member of our inbound customer service team, you will be responsible for providing exceptional customer experience to clients via phone.
Key Responsibilities:
- Respond to customer inquiries in a professional and courteous manner
- Provide product and service information to customers
- Identify and resolve customer issues in a timely and effective manner
- Complete call logs and reports accurately
- Escalate complex issues to senior agents or team leaders as required
- Maintain high productivity levels and quality standards
- Perform daily administrative tasks and accurately capture required information in CRM systems
- Adhere to company policies and practices
- Ensure cases are reviewed and actioned in a timely manner
Requirements:
- Minimum 1 year's experience in an inbound call centre environment
- Excellent customer service skills
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment
- Familiarity with MS Office Suite applications
What We Offer:
- A competitive salary of R9500 per month
- Ongoing training and development opportunities
- A dynamic and supportive work environment
About mPower People Solutions:
mPower People Solutions is a leading recruitment agency that specializes in matching top talent with exciting job opportunities. Our team of experts is dedicated to delivering exceptional service to our clients and candidates.
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