Multi-Lingual Call Centre Agent

4 weeks ago


Cape Town, Western Cape, South Africa mPower People Solutions Full time

We are seeking a highly skilled and motivated Multi-Lingual Call Centre Agent to join our team at mPower People Solutions. As a key member of our inbound customer service team, you will be responsible for providing exceptional customer experience to clients via phone.

Key Responsibilities:

  • Respond to customer inquiries in a professional and courteous manner
  • Provide product and service information to customers
  • Identify and resolve customer issues in a timely and effective manner
  • Complete call logs and reports accurately
  • Escalate complex issues to senior agents or team leaders as required
  • Maintain high productivity levels and quality standards
  • Perform daily administrative tasks and accurately capture required information in CRM systems
  • Adhere to company policies and practices
  • Ensure cases are reviewed and actioned in a timely manner

Requirements:

  • Minimum 1 year's experience in an inbound call centre environment
  • Excellent customer service skills
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Familiarity with MS Office Suite applications

What We Offer:

  • A competitive salary of R9500 per month
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment

About mPower People Solutions:

mPower People Solutions is a leading recruitment agency that specializes in matching top talent with exciting job opportunities. Our team of experts is dedicated to delivering exceptional service to our clients and candidates.



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