Customer Service Representative for Banking Industry

3 weeks ago


Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

About the Job

We are seeking a skilled Customer Service Representative to join our team at Isilumko Staffing. This role involves providing exceptional customer service to clients in the banking industry.

Key Responsibilities

  • Attend to customer credit card queries in a timely and efficient manner
  • Resolve queries to the client's satisfaction, meeting or exceeding targets
  • Develop strong relationships with clients through effective communication and negotiation skills

Requirements

  • Matric qualification
  • At least 2 years of experience in banking or financial services customer care or inbound call centre
  • Bachelor of Commerce (BCom) degree in Banking, Finance, Accounting, Auditing, Investments, or Economics
  • Clear credit and criminal records
  • Availability to work rotating shifts, including Saturdays and public holidays

Benefits

  • A competitive basic salary
  • Incentive pay based on performance
  • Ongoing training and development opportunities

About Us

Isilumko Staffing is a leading recruitment agency specializing in temporary and permanent staffing solutions for businesses across various industries. We pride ourselves on delivering exceptional candidate experiences and building long-lasting relationships with our clients.

Estimated Salary: R200,000 - R250,000 per annum (based on market conditions and location)



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