Customer Service Representative with Banking Expertise
4 weeks ago
As a seasoned Customer Service Representative with a passion for banking, you will play a pivotal role in delivering exceptional service to clients of Isilumko Staffing's esteemed client, a leading bank in S.A.
This 3-month contract position offers a unique opportunity to hone your skills and gain valuable experience in the banking sector.
About the Role- Job Summary: Provide top-notch customer support to clients, resolving queries in a timely manner while exceeding sales targets.
- Key Responsibilities:
Core Responsibilities:
- Attend to customer credit card inquiries and resolve issues efficiently
- Overcome objections and negotiate effectively to meet client needs
- Work towards achieving daily sales targets
- Maintain a high level of product knowledge to provide accurate information to clients
Requirements
- Qualifications: Matric certificate, BCOM degree in Banking/Finance/Auditing, or related field
- Experience: Minimum 2 years' experience in banking/customer care/inbound call centre environment
- Skills: Excellent communication, negotiation, and objection-handling skills; ability to work rotation shifts and alternate on weekends/public holidays
What We Offer
- Salary: A competitive salary ranging from R150,000 to R180,000 per annum, depending on experience
- Benefits: Basic and incentive pay, opportunities for professional growth and development
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