Customer Service Representative with Banking Expertise

4 weeks ago


Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

As a seasoned Customer Service Representative with a passion for banking, you will play a pivotal role in delivering exceptional service to clients of Isilumko Staffing's esteemed client, a leading bank in S.A.

This 3-month contract position offers a unique opportunity to hone your skills and gain valuable experience in the banking sector.

About the Role
  • Job Summary: Provide top-notch customer support to clients, resolving queries in a timely manner while exceeding sales targets.
  • Key Responsibilities:

Core Responsibilities:

  • Attend to customer credit card inquiries and resolve issues efficiently
  • Overcome objections and negotiate effectively to meet client needs
  • Work towards achieving daily sales targets
  • Maintain a high level of product knowledge to provide accurate information to clients

Requirements

  • Qualifications: Matric certificate, BCOM degree in Banking/Finance/Auditing, or related field
  • Experience: Minimum 2 years' experience in banking/customer care/inbound call centre environment
  • Skills: Excellent communication, negotiation, and objection-handling skills; ability to work rotation shifts and alternate on weekends/public holidays

What We Offer

  • Salary: A competitive salary ranging from R150,000 to R180,000 per annum, depending on experience
  • Benefits: Basic and incentive pay, opportunities for professional growth and development


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