Customer Service Representative Position in FMCG Industry
4 weeks ago
Company Overview: Isilumko Staffing is a leading staffing agency specializing in placing talented professionals in various industries, including the fast-moving consumer goods (FMCG) sector.
Job Description: We are currently seeking an experienced CUSTOMER SERVICE REPRESENTATIVE to join our team. As a key member of our client's operations, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to drive customer satisfaction and loyalty.
Key Responsibilities:
- Manage customer complaints and issues in a professional and timely manner
- Provide accurate and efficient responses to customer inquiries via phone, email, or other communication channels
- Maintain a thorough knowledge of products and services offered by the company to effectively address customer needs
- Foster strong relationships with customers to increase customer retention and loyalty
- Collaborate with internal teams to resolve complex customer issues and provide seamless service
Required Skills and Qualifications: To be successful in this role, you will need to possess excellent communication and problem-solving skills, as well as a strong ability to work independently and collaboratively as part of a team. A minimum of 4 years' experience in a call center environment or customer-facing role is required. You must also have a strong typing speed, data capture skills, and attention to detail.
Benefits: As a valued member of our team, you can expect a competitive salary of R250,000 per annum, plus additional benefits, including medical aid, retirement fund contributions, and opportunities for career growth and development.
Location: This role is based in Sandton, Gauteng, and requires close proximity to the area.
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