Senior Banking Customer Service Representative

3 weeks ago


Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time
Job Overview

We are seeking an experienced Senior Banking Customer Service Representative to join our team at Isilumko Staffing (JHB).

About the Role

This is a great opportunity for someone who is passionate about delivering exceptional customer service in a fast-paced banking environment.

Key Responsibilities
  • Provide excellent customer service to clients via phone, resolving their queries and issues in a timely and professional manner.
  • Collaborate with internal teams to resolve complex client issues, ensuring seamless communication and resolution.
  • Maintain accurate records of client interactions, providing valuable insights for process improvement.
Requirements

To be successful in this role, you will need:

  • A valid tertiary qualification, demonstrating your ability to work in a dynamic and ever-changing environment.
  • At least 1 year of experience in inbound call centre/customer service roles, preferably in the banking industry.
What We Offer

In return for your hard work and dedication, we offer:

  • An estimated salary of R140,000 - R180,000 per annum, based on your skills and experience.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A supportive and collaborative team environment, where your contributions are valued and recognized.


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