Travel Industry Professional
10 hours ago
We are a dynamic and innovative company seeking highly skilled professionals to join our team. Our mission is to deliver exceptional customer experiences and shape the future of travel.
Job SummaryThe Customer Experience Specialist will be responsible for managing a portfolio of existing clients and accounts, ensuring strong client relationships and retention. This role involves delivering first-class customer service, providing unbiased travel options, and proactively following up on quotations to confirm client needs are met.
Key Responsibilities- Manage a portfolio of existing clients and accounts, focusing on client relationship management and retention.
- Demonstrate exceptional customer service skills at all times, ensuring client satisfaction and loyalty.
- Provide clients with a range of travel options, offering expert advice and guidance without favoring specific airlines or suppliers.
- Proactively follow up on quotations each morning to confirm client needs are met and offer additional assistance as required.
- Analyze reasons for cancelled quotations to identify areas for improvement and implement changes accordingly.
- Collaborate with Business Account Managers to maximize business opportunities and share relevant leads.
- Coordinate closely with Ticketing and Finance teams to ensure seamless reservation and ticket issuance.
- Achieve personal objectives in alignment with company Key Performance Indicators (KPIs) and account Service Level Agreements (SLAs).
- Maintain a deep understanding of key products, services, and unique selling points.
- Uphold and promote company values, behaviors, and culture.
- Participate actively in team meetings and contribute to discussions.
- Fluency in English, Dutch, and German languages.
- At least 2 years of continuous experience in customer service, preferably in an international contact center setting.
- Minimum of 2 years of experience in the travel or tourism industry, with a focus on tours and activities.
- Strong computer skills and confident internet navigation abilities.
- Flexibility to work UK and US hours, as needed.
We offer a competitive salary of £30,000 - £40,000 per annum, depending on experience. Additionally, we provide a comprehensive benefits package, including health insurance, retirement plan, and opportunities for career growth and development.
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