Travel Industry Professional Wanted for Customer Service Role

5 days ago


Cape Town, Western Cape, South Africa MindMatch Consulting Full time

About the Company

MindMatch Consulting is a rapidly growing people-focused business that offers great opportunities to its team.

Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Travel Industry Professional. This role will involve managing a portfolio of existing clients and accounts, providing first-class customer service, and working closely with Business Account Managers to maximise opportunities.

Key Responsibilities

  • Manage a portfolio of existing clients and accounts
  • Offer exceptional customer service at all times
  • Provide quotations to clients, offering a variety of options
  • Follow up on quotations to ensure they meet client requirements
  • Work with Business Account Managers to identify new opportunities
  • Collaborate with Ticketing and Finance teams to resolve any issues
  • Meet and exceed personal objectives, aligned with company KPIs and account SLAs
  • Stay up-to-date with key products, services, and unique selling points
  • Promote and support company values and culture
  • Attend team meetings and participate in discussions
  • Identify areas for improvement through in-house training and attend airline training sessions

Requirements

  • Customer service orientation with a passion for exceeding expectations
  • Excellent verbal and written communication skills in English, Dutch, and German
  • Strong experience in nett fares, including air passes and RTW fares
  • Excellent travel industry knowledge and worldwide travel experience
  • Good CRS knowledge, with Galileo preferred but cross-training available
  • Strong ticketing experience, including nett fares, reissues, etc.

Benefits

This role offers a competitive salary of £35,000 - £45,000 per annum, depending on experience. You will also have the opportunity to work in a dynamic startup environment, with world-class office facilities and a dedicated leadership team.

What We're Looking For

  • A mature, confident, and resilient personality, thriving in a fast-paced environment
  • Exceptional organisational skills, with the ability to work under pressure
  • Express keen negotiating skills and strong problem-solving abilities
  • Demonstrated initiative and entrepreneurial drive
  • Exceptional attention to detail, with accurate reporting
  • Proficiency in multitasking and working to tight deadlines
  • Experience in navigating computer systems and internet platforms

Educational Requirements

A minimum of 2 years' unbroken experience in customer service, preferably in an international Contact Centre role. A minimum of 2 years' experience within the travel, tourism industry, particularly tours and activities. Proficiency in computer skills and internet navigation. Experience in a startup environment is a plus.

Working Hours

The successful candidate will be required to work UK and US hours, if required.



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