Travel Industry Professional Wanted for Customer Service Role
5 days ago
About the Company
MindMatch Consulting is a rapidly growing people-focused business that offers great opportunities to its team.
Job Overview
We are seeking a highly motivated and customer-focused individual to join our team as a Travel Industry Professional. This role will involve managing a portfolio of existing clients and accounts, providing first-class customer service, and working closely with Business Account Managers to maximise opportunities.
Key Responsibilities
- Manage a portfolio of existing clients and accounts
- Offer exceptional customer service at all times
- Provide quotations to clients, offering a variety of options
- Follow up on quotations to ensure they meet client requirements
- Work with Business Account Managers to identify new opportunities
- Collaborate with Ticketing and Finance teams to resolve any issues
- Meet and exceed personal objectives, aligned with company KPIs and account SLAs
- Stay up-to-date with key products, services, and unique selling points
- Promote and support company values and culture
- Attend team meetings and participate in discussions
- Identify areas for improvement through in-house training and attend airline training sessions
Requirements
- Customer service orientation with a passion for exceeding expectations
- Excellent verbal and written communication skills in English, Dutch, and German
- Strong experience in nett fares, including air passes and RTW fares
- Excellent travel industry knowledge and worldwide travel experience
- Good CRS knowledge, with Galileo preferred but cross-training available
- Strong ticketing experience, including nett fares, reissues, etc.
Benefits
This role offers a competitive salary of £35,000 - £45,000 per annum, depending on experience. You will also have the opportunity to work in a dynamic startup environment, with world-class office facilities and a dedicated leadership team.
What We're Looking For
- A mature, confident, and resilient personality, thriving in a fast-paced environment
- Exceptional organisational skills, with the ability to work under pressure
- Express keen negotiating skills and strong problem-solving abilities
- Demonstrated initiative and entrepreneurial drive
- Exceptional attention to detail, with accurate reporting
- Proficiency in multitasking and working to tight deadlines
- Experience in navigating computer systems and internet platforms
Educational Requirements
A minimum of 2 years' unbroken experience in customer service, preferably in an international Contact Centre role. A minimum of 2 years' experience within the travel, tourism industry, particularly tours and activities. Proficiency in computer skills and internet navigation. Experience in a startup environment is a plus.
Working Hours
The successful candidate will be required to work UK and US hours, if required.
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